Service Experience Manager Job at Nordstrom (Lancaster)

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Building Experience Manager

As a Senior Building Experience Manager, you’ll be responsible for directly mana...

Location

United States , New York City

Salary:

90000.00 - 120000.00 USD / Year

Industrious

Expiration Date

Until further notice

Requirements

Experience in directly managing a dynamic tenant experience program for owners of large office assets
Experience overseeing physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and team management
Ability to create engaging workplace experiences and operational skills to run them seamlessly
Enjoy being a connector who pulls together community, F&B, fitness, events, and arrival into one seamless experience
Thrive on leading teams, coaching talent, and setting service standards
Energized by variety in daily tasks
See hospitality as a strategy that drives community, culture, and building value
Take pride in making large, complex spaces feel warm, human, and easy to navigate
Ability to build strong bonds with occupiers and become an invaluable resource
Experience managing tenant experience and amenity budgets

Job Responsibility

Tenant Experience & General Management: Build strong bonds with occupiers
Ensure financial and engagement reporting are submitted on time
Monitor trends on an established cadence
Manage tenant experience and amenity budgets
Establish clear systems and procedures
Consistently identify ways to improve systems and processes
Provide assistance with new tenant move-ins, onboarding and in office services when asked
Assist marketing teams with ensuring collateral and experiences are per building brand identity standards
Assist leasing teams in highlighting the benefits of the building’s amenities
Deploy customer sentiment surveys such as NPS, CSAT and others

What we offer

Performance-related bonus pay up to 12% of base salary
Heavily subsidized healthcare plans
Generous paid time off
Long-term incentive program
Wellness programs
Professional development grants
401k plan

Fulltime

Service manager

Our client, a leader in its field with nearly a century of experience, is seekin...

Location

Canada , Laval

Salary:

85000.00 - 95000.00 CAD / Year

Randstad

Expiration Date

February 23, 2026

Requirements

Significant experience in personnel management (team management/supervision)
Experience in service management, ideally in a technical, mechanical, or electromechanical context, involving schedule management and customer emergencies
Ability to work in French and English

Job Responsibility

Comprehensive management of technicians, including employee supervision and schedule planning
Effective management of customer service, priorities, and emergencies
Collaboration with the parts department and installation team
Applying procedures in place to ensure smooth operations
Supporting the Service Coordinator in their tasks
Ensuring the team works safely and participating in prevention efforts
Working with other departments to ensure smooth operations
Supervising and leading a team of fewer than 10 people (technicians and coordinator)

What we offer

Annual bonus target of $5,000
Employee stock ownership plan
Paid vacation
Group insurance, including dental and vision
Matching RRSP contributions

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Service Manager

We are looking for a Service Advisor to join our team. The ideal candidate will ...

Location

United States , McKinney

Salary:

19.00 - 42.00 USD / Hour

Meineke

Expiration Date

Until further notice

Requirements

High school diploma or GED required bachelor’s degree preferred
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Job Responsibility

Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Mentor employees on best practices for improving sales and customer service techniques
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

What we offer

Competitive salary
Health insurance
Dental insurance
Vision insurance
Competitive Compensation
Career Advancement
Training and Development
Comprehensive Benefits Package
Employee Discounts
Positive Work Environment

Fulltime

General Manager - Environmental Services

As a General Manager you will plan, manage, and guide multiple contracted servic...

Location

United States , Wynnewood

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
Healthcare experience preferred
Environmental Services or Housekeeping management experience demonstrating career progression
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives

Job Responsibility

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times

Fulltime

Service Experience Manager

Nordstrom

Location:
United States of America , Lancaster

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Experience Manager

Managed Services Manager

Service Delivery Manager - Managed Security

Senior Building Experience Manager

Service manager

Service Delivery Manager - Asset Servicing

Field Service Site Manager

Service Manager

General Manager - Environmental Services

Service Experience Manager

Nordstrom

Location:United States of America , Lancaster

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Experience Manager

Managed Services Manager

Service Delivery Manager - Managed Security

Senior Building Experience Manager

Service manager

Service Delivery Manager - Asset Servicing

Field Service Site Manager

Service Manager

General Manager - Environmental Services

Location:
United States of America , Lancaster

Category:
Sales

Contract Type:
Not provided

Job Posted:
January 07, 2026