Job Description
Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling. Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience. Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations. Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency. Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow. Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning. Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce. Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes. Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations. Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.
