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Service Execution Team Leader

United States, Columbus Employment contract 24.08 - 34.01 USD / Hour · Job Posted April 23, 2026
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Job Description

Why we will love you You care about making a positive impact in the world. A warehouse job at IKEA is so much more than moving things from A to B. It’s the stuff in between that makes being a member of our logistics team unique. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. What you'll be doing day to day • Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling. • Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience. • Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations. • Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency. • Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow. • Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning. • Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce. • Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes. • Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations. • Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities. Together as a team A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Job Responsibility

  • Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling
  • Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience
  • Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations
  • Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency
  • Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow
  • Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning
  • Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce
  • Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes
  • Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations
  • Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities

Requirements

  • Minimum 5 years of related experience
  • Minimum 1 year of managerial experience

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

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