Service Execution Leader Job at IKEA (Delft)

Service Execution Team Leader

Are you passionate about delivering exceptional customer service and driving ope...

Location

Switzerland , Itingen

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Relevant experience and proven performance in customer service or logistics role, and ideally in a retail Environment
Proven experience in a leadership role with outstanding ability to lead a team
Strong customer mindset with a passion for delivering exceptional service
Passion for logistics and working in a fast-paced and constantly changing omnichannel environment
Proactive problem-solving skills and the ability to handle challenging situations
Strong organizational skills and the ability to manage multiple tasks simultaneously
Available to work also during weekends, early mornings, and late evenings
Ability to communicate in a clear and targeted way in Local language and in English with different people in various situations

Job Responsibility

Lead and inspire the Service Execution team to deliver top-notch customer service
Empower and guide the Service Execution team to achieve outstanding results
Lead and inspire the Service Execution team to achieve outstanding results and customer satisfaction
Oversee daily operations to ensure smooth and efficient service execution
Develop and implement strategies to enhance customer satisfaction
Monitor and analyse KPIs to identify areas for improvement and acting promptly
Promote a culture of customer focus and continuous improvement within the team
Collaborate with customer service departments and our service partner to optimize processes and resolve customer issues promptly
Empower team members through training, mentoring, and support to help them achieve their full potential

What we offer

28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers
20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
travel by public transport? We pay between 85% and 100% of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees

Fulltime

Service Execution Team Leader

Why we will love you You care about making a positive impact in the world. A wa...

Location

United States , Columbus

Salary:

24.08 - 34.01 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 5 years of related experience
Minimum 1 year of managerial experience

Job Responsibility

Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling
Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience
Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations
Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency
Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow
Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning
Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce
Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes
Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations
Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

IKEA Business & Financial Service Leader

Location

South Korea , Gwangmyeong-Si, Gyeonggido

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad Financial Services Expertise: Deep understanding of payment infrastructure, issuing/acquiring, credit risk, partner economics, and FS product revenue models
B2B Market Mastery: Knowledge of the local and global B2B landscape—SME and enterprise needs, decision cycles, procurement and invoicing, key account mechanics, and solution selling
Regulatory Fluency: Strong grasp of local/global regulations impacting payments, credit, consumer duty, AML/KYC, data privacy—and the ability to translate regulation into strategy
Customer & Multichannel Excellence: Track record improving conversion and loyalty across store and digital journeys
comfortable with CRM, segmentation, and lifecycle marketing
Sustainability Mindset: Ability to embed sustainability in offers (green finance, circular models, responsible lending) consistent with IKEA’s values
Data & P&L Ownership: Skilled in building business cases and managing P&L
fluent with KPI design, funnel analytics, and portfolio performance
Partner & Change Leadership: Experienced in negotiating complex partnerships, vendor governance, and leading cross functional change (agile ways of working is a plus)
Drives strategy into measurable outcomes as a values-driven, commercial builder

Job Responsibility

Lead & Inspire the Country Network: Build, coach, and empower a cross functional country team for IKEA Business & Financial Services
Own the Business & the P&L: Lead and develop the total IKEA Business and Financial Services portfolio in the country
Turn Strategy into a Country Roadmap: Translate the vision into an executable 12–36 month roadmap, sequenced by impact and readiness
Orchestrate the Partner Ecosystem: Develop and govern strategic relationships with banks, PSPs, fintechs, and insurers in line with the IKEA Business & Financial Services Governance Framework
Govern Risk & Compliance by Design: Ensure AML/KYC, credit risk, data privacy, and consumer protection requirements are designed into journeys and operations
Commercial Activation Across Channels: Integrate FS and IKEA Business offers into store, remote selling, and digital journeys
Acquire, Activate & Retain B2B Customers: Grow IKEA Business sign ups, active accounts, and lifetime value via segmented offers, lifecycle CRM, key account management, and solution selling
Relentless Customer Experience Improvement: Redesign end to end journeys to remove friction and make sustainable choices the easy choice
Program & Change Leadership: Lead cross functional planning and execution rhythms (QBRs, steerco, stand-ups)
Sustainability & Circularity Embedded: Integrate green financing, circular models (leasing, buy back, refurbished), and responsible lending into the portfolio

What we offer

International mobility support can be offered as part of the recruitment
Preference for veterans and persons with disabilities as per relevant laws
Probation period of 3 months (extendable once)
Right to request return of submitted documents for unsuccessful candidates

Fulltime

Client Service Leader - Water

Location

United States , Jacksonville; Orlando; Miramar Beach; Panama City Beach

Salary:

Not provided

Barge Design Solutions

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited program
Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market
Strong communication and leadership skills
Ability to develop strategic relationships and execute growth plans
Proficiency in CRM systems and workforce planning
Expertise in client management and proposal development
Demonstrated success working with public sector clients
Established network in Florida
Strong client relationship skills and technical credibility
Lead other people in helping to achieve results

Job Responsibility

Market Strategy: Refine and implement Barge’s Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success
Strategic Relationship Building: Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists. Engage in reconnaissance, pursuits, and securing of work
Growth and Profitability: Develop and implement plans to achieve growth and financial profitability by securing contracts
Marketing Collaboration: Work with marketing to complete go/no-go analysis and develop winning plans
Proposal Development: Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations
Company Representation: Represent Barge at various events, including client events and industry trade associations
Project Monitoring: Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution
Technical Support: Occasionally provide technical support to ensure successful deliveries
CRM Maintenance: Ensure CRM system is maintained and updated
Cost Management: Actively work to minimize business development costs and to maximize the ROI on business development investments

Client Service Leader - Transportation

Barge Design Solutions is seeking a Client Service Leader to spearhead our Flori...

Location

United States , Miramar Beach; Jacksonville; Orlando; Miami; Greenacres; Panama City Beach

Salary:

Not provided

Barge Design Solutions

Expiration Date

Until further notice

Requirements

10+ years of success in business development within the AEC industry, with strong knowledge of the Florida Transportation market
Proven ability to win work with public sector clients, such as FDOT, municipalities, and transit agencies
Established network of Florida transportation contacts
A strategic mindset with strong business acumen and experience developing growth plans
Excellent communication and leadership skills
Bachelor’s Degree in Engineering, Planning, or related discipline
Experience using CRM systems to drive business insights and workforce planning
Ability to inspire internal teams and lead through influence to achieve collective success

Job Responsibility

Lead Market Growth Strategy: Refine and execute our Florida transportation market strategy in partnership with internal leaders. Identify and pursue new business opportunities to grow our public-sector portfolio
Build Long-Term Strategic Relationships: Develop trusted relationships with key decision-makers, industry leaders, and internal technical teams. Lead client engagements, attend industry events, and drive brand visibility across the region
Drive Business Development and Profitability: Lead and win high-value pursuits with a sharp focus on profitability and strategic alignment. Manage go/no-go analysis, proposal strategy, and contract negotiations with excellence
Collaborate Across Disciplines: Work cross-functionally with project managers, marketing, and technical subject matter experts to deliver outstanding results. Serve as a strategic advisor and ensure projects are meeting scope, schedule, and client expectations
Monitor and Optimize Performance: Stay closely involved throughout project execution to maintain client satisfaction and resolve challenges. Maintain accurate CRM records, track performance metrics, and optimize business development ROI

Store Customer Service Leader

Location

Italy , Pisa

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in Customer Service/Customer Care and knowledge of retail environment
Broad knowledge of customer life cycle and critical pain points connected to and between customer care
Broad knowledge about the local market environment, expectations from omnichannel customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Extensive knowledge of customer service (including: all aspects of the customer return, churn and exchange process), problem solving and conflict handling techniques
Broad knowledge of data analytics, operational plans (including cost and budget management) and goals, as well as continuous follow up on store KPIs
Strong leadership capabilities including ability to lead the business through the team and with the other store’s stakeholders, finding solutions for customer and operational issues
Ability to work independently and reliably on agreed working methods and able to implement solutions quickly
Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
Good attention to details by being persistent, structured and accurate
A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships, through good communication, negotiation and influencing skills

Job Responsibility

Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities are implemented in your store
Create and implement the local customer relations' action plan by identifying root causes of resolutions cases, using customer insights and needs and actively cooperate with all key stakeholders within commercial and beyond to secure integration, capacity development, quality performance of all services
Lead the deployment at local level of the country complete Services Offer (including planning, delivery, assembly, financing) steering towards a profitable and sustainable growth
Secure proactive communication of the full services offer in all relevant media and communication channels, following country directions
Secure that global and local solutions (working methods and tools to support a simple and smooth customer journey) are implemented in a successful way and follow ASR and compliance
Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints also through data driven approach
Act as key operational point of contact to Remote Customer Meeting Point (RCMP) and provide input to the service agreements and support co-workers in executing those
Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors and offer a professional service
Ensure your team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the services strategy and working routines for proper customer resolution
Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Fulltime

Banquet Service Leader

Our jobs aren’t just about serving guests during a banquet or event. Instead, we...

Location

Jordan , Amman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required
Creating a safe workplace
Following company policies and procedures
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Ability to be on feet and moving around (stand, sit, or walk for an extended time)
Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Job Responsibility

Serving guests during a banquet or event
Building a memorable and unique experience
Skilled in a wide range of event functions
Ensuring the event is well-executed from start to finish
Setting up or breaking down materials
Transporting supplies
Taking orders
Interacting with guests

Fulltime

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" ...

Location

United States , Texas

Salary:

123000.00 - 200000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Professional Background: At least 7+ years in high-touch, customer-facing service engagement management
Technical Domain Expertise: Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
Leadership Skills: A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
Soft Skills: Exceptional communication skills with the ability to deliver technical presentations to customer management

Job Responsibility

Account Management: Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
Strategic Partnership: Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
Delivery Execution: Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
Performance Tracking: Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
Opportunity Management: Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities

Fulltime

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Service Execution Leader

Job Description

Job Responsibility

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