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Service Execution Coordinator

https://www.ikea.com Logo

IKEA

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Location:
Australia , North Lakes

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

30.75 AUD / Hour
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Job Description:

As a Service Execution Coordinator, you will support the daily operations of the Service Execution Operations team, helping ensure efficient, safe, and customer-focused fulfilment processes across the store. You will work closely with the team to coordinate daily activities, support co-workers on the floor, and ensure orders are picked, packed, and delivered in line with agreed service levels.

Job Responsibility:

  • Coordinating and supporting the daily operations of the Service Execution Operations team to ensure safe and efficient fulfilment processes
  • Planning and supporting operational activities such as picking, packing, loading, unloading, and replenishment of goods and customer orders
  • Helping the team meet operational targets and KPIs while maintaining a strong customer-first mindset
  • Supporting team performance by providing feedback, identifying opportunities for improvement, and helping implement practical solutions
  • Contributing to the delivery of the Service Execution Operations department goals
  • Maintaining a clean, organised, and safe working environment within your area of responsibility
  • Ensuring compliance with safety requirements and Standard Operating Procedures (SOPs) to protect co-workers and customers
  • Supporting the onboarding and training of new co-workers and providing on-the-floor guidance to help build competence within the team

Requirements:

  • Passionate about fulfilment operations and creating a great experience for customers
  • Enjoy working with people and supporting teams to perform at their best
  • Comfortable coordinating tasks, organising workflow, and supporting daily operations
  • Promote a safe working environment and actively identify and address potential hazards
  • Communicate clearly and collaborate effectively with teams and stakeholders across the store
  • Pay attention to detail and take pride in maintaining reliable and efficient processes
  • Have a continuous improvement mindset and enjoy learning and developing new skills
  • Comfortable using computers and learning IKEA systems and operational tools
What we offer:
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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