Service Engineering Job at Microsoft Corporation (Redmond)

Service Engineering

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

139900.00 - 274800.00 USD / Year

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Job Description:

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We're standing up a new team with a mission that doesn't exist elsewhere in the org: manage enterprise third-party SaaS platforms end-to-end while pioneering AI-enabled operational excellence. You'll build and lead a team of 5-6 platform engineers and support specialists who both operate platforms AND transform how operations work — using the AI tools they manage to drive radical efficiency gains.

Job Responsibility:

Build and develop the team
Own platform outcomes end-to-end
Establish cross-platform Tier 2 operations
Drive AI-enabled transformation
Define and defend charter boundaries
Navigate vendor relationships
Partner with leadership and peers

Requirements:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience
3+ years leading technical teams in operations, platform engineering, or SaaS support, with proven ability to build or transform teams
Enterprise SaaS operations depth
Platform-agnostic thinking
Operational excellence track record
AI/automation fluency
Vendor management experience
Empowering leadership style
Comfort with ambiguity

Nice to have:

Experience with enterprise platform ecosystems (ServiceNow, Power Platform, Salesforce, etc.)
Background in federated or multi-org environments
Track record of successful cost optimization or efficiency initiatives
Experience building AI-enabled operational workflows or leading teams through automation transformations
Experience writing C#, JavaScript, ServiceNow development, Azure development
Familiarity with identity provider architecture (Entra ID, Okta) and enterprise authentication patterns

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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