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Service Engineering

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100600.00 - 199000.00 USD / Year
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Job Description:

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization. We're building a new team with a bold mission: transform how 3rd party enterprise SaaS platforms and services integrate into corporate tenants by embedding AI automation into everything we do. As a Service Engineering, you will be a senior technical leader for team onboarding, integrating, and supporting third-party enterprise platforms and services while pioneering agentic workflows that make operations radically more efficient.

Job Responsibility:

  • Provide Tier 2/3 support
  • Contribute to platform architecture
  • Build automation with AI
  • Document and share knowledge
  • Partner with engineering
  • Grow technical depth
  • Support multiple platforms

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience
  • 3-5 years of Tier 2 technical support experience in a SaaS or enterprise IT environment
  • Troubleshooting fundamentals
  • User empathy
  • Curiosity and learning appetite
  • Technical literacy
  • Pattern recognition
  • Growth mindset

Nice to have:

  • Experience supporting enterprise platform ecosystems (exposure to platforms like ServiceNow, Power Platform, Salesforce, or similar)
  • Python or scripting experience for building automation
  • Experience managing vendor relationships and escalations
  • Previous work in a federated or multi-org environment

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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