Service Engineering

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We're building a new team with a bold mission: transform how 3rd party enterprise SaaS platforms and services integrate into corporate tenants by embedding AI automation into everything we do. You'll be a senior technical leader for a team onboarding, integrating, and supporting third-party enterprise platforms and services while pioneering agentic workflows that make operations radically more efficient. This isn't traditional platform administration. You'll architect multi-tenant SSO integrations, design security boundaries for 100k+ users, troubleshoot complex federation issues, and then use the AI tools you manage to automate away the toil. You're building the operational playbook while simultaneously automating it.