Service Engineer Job at Barclays (Bengaluru)

Job Description

Join us as an AVP Service Engineer at Barclays. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will be responsible for managing release cycles, overseeing upgrades, and providing end to end support for Category A and Category C applications within the core banking domain. These applications are fundamental to our business and require consistent leadership and deep technical oversight to maintain compliance, operational resilience, and service availability. Backfilling this position is essential to ensure there is no disruption to critical banking services, regulatory commitments, or delivery timelines.

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

Extensive L2/L3 ownership experience supporting mission critical enterprise applications across RHEL/Linux platforms, with a strong focus on availability, resilience, and operational governance
Enterprise server administration across Windows/Linux estates
Web server engineering—advanced configuration, performance tuning, and hardening for Apache
Service lifecycle management, incident resolution, and platform troubleshooting across distributed systems
Proven expertise in OS lifecycle governance (RHEL/Windows), including large scale patching, vulnerability remediation, configuration compliance, and risk aligned change execution
Strong command of ITIL frameworks, with hands on experience using enterprise service management tools such as ServiceNow and Jira, ensuring adherence to incident, problem, and change controls
Cloud experience, AWS, with exposure to cloud-native operations, cost/performance optimisation, security aligned deployments, and AWS certifications
Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts
Solid DevOps engineering foundation, including CI/CD design principles, version control strategies, environment promotion models, and automated deployment governance
Demonstrated Infrastructure as Code experience using Terraform, Ansible, AWS CDK, and CloudFormation, with a focus on building consistent, reusable, and policy compliant infrastructure patterns
Advanced GitLab and GitHub expertise, covering pipeline architecture, runner orchestration, artefact governance, approvals, and secure code flow management
Programming Skills: C# or Java or Python

Nice to have

Core Banking / Financial Services experience
Knowledge of FISERV suite of applications (banking domain) (Amber)
FICO Fraudulent management Suite
Observability tooling: Datadog, Splunk
Security tools: Snyk, Qualys
Collaboration tools: Confluence
Database: MS SQL/Oracle

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Health and wellness access
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms
Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Inclusive culture
Flexible working arrangements

Barclays - All Job Offers

Select Country

Service Engineer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?