Service Engineer, Selectra

Selectra

Location:
Spain, Madrid

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Service Engineer to join our team in Madrid! Your main mission will be to automate and streamline technical processes, allowing the support engineer of the squad to process more tickets in less time. The CORE team assists all departments with technical applications and support. You will focus on improving efficiency by automating tasks, identifying recurring issues, and supporting operational projects technically. A positive, analytical, and tech-savvy individual eager to learn and work in a highly international and dynamic start-up is encouraged to apply.

Job Responsibility:

Automate routine and repetitive IT support tasks to increase efficiency and free resources
Continuously improve IT support processes by identifying recurring issues and implementing practical solutions
Take care of the technical side of new projects with the Operations department
Collaborate with the team to develop and deploy automation solutions
Analyze repetitive tickets and think about possible root solutions
Propose and implement modifications to reduce the number of tickets received monthly
Ensure all the technical tools and solutions provided to the Operational Projects are optimal
Conduct A/B test to improve existing processes while testing new technologies
Call-on duty one weekend per month
Customer configuration requests
Technical support and troubleshooting
Delivering process and tool training to internal teams
Continuously improving the knowledge base and support documentation
Collaborating with internal teams to escalate complex problems.

Requirements:

Has a real appetite for IT and new technologies
Is proactive, anticipating user needs and proposing process improvements
Is autonomous and flexible
Has an analytical mind
Can easily adapt to changes
Is enthusiastic and has a positive attitude
Fluent in French (written and spoken) and English, Spanish is a plus
Know what Selenium is
Be comfortable with at least one programming language
Follow the AI news: you already know what a MCP server is.

Nice to have:

Python in one of your automation/optimization projects
the Laravel framework
the ADK to build an agent.

What we offer:

Discounted fitness subscription thanks to our partnership with Wellhub
Fresh fruit delivery every week to the office
Mobility support: we assist you in your relocation if you change city or country
Free language classes to better communicate with your international colleagues
A company with a start-up spirit: dynamism and responsiveness are at the heart of our DNA, and we have a friendly working atmosphere
A truly international company: we have over 30 nationalities and ensure that you can talk to everyone by offering free language courses
You will be trained, supported, and empowered from the moment you arrive
Health and wellbeing support.

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Engineer