Service Engineer Job at Anasia Egypt for Trading (Cairo)

Service Engineer

Anasia Egypt for Trading

Location:
Egypt , Cairo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Anasia, we offer more than a job. We provide a long-term career and a chance to make a real difference. Whether it is in Sales, Customers Service, Accounting, Marketing, Logistics, HR, Admin or IT, we offer you an opportunity to grow the business and achieve personal success. ANASIA is a firm where you will be expected to work hard, challenge yourself every day and provide our clients with service that is unmatched in its dedication to their needs. You will also receive the best training in the industry, have an opportunity where client responsibility and contact will come to you early in your career, and experience the thrill of delivering difficult work that is done well. We can achieve these standards because we demand excellence while recognizing that our employees are most effective when they enjoy a reasonable quality of life as well. It takes work to find the right balance, and everyone does it differently, but at ANASIA we value the importance of all aspects of our employees’ lives. That is why our highly accomplished professionals choose ANASIA over many other opportunities for employment – and stay to make their careers here.

Job Responsibility:

Perform installation, commissioning, and testing of products or equipment at customer sites, ensuring proper functionality and adherence to specifications.
Conduct routine maintenance, inspections, and repairs of products or equipment to ensure optimal performance and minimize downtime.
Respond promptly to customer service requests, troubleshooting and resolving technical issues in a timely and effective manner.
Provide on-site training to the customers
Provide training to customers on the operation and maintenance of products or equipment, ensuring their proper and safe usage.
Collaborate with cross-functional teams, including sales, engineering, and customer support, to address customer needs and provide comprehensive solutions.
Communicate with the customer daily to ensure satisfaction and implement any necessary corrective actions.
Proactively identify opportunities for service improvement, including developing and implementing preventive maintenance programs and recommending product enhancements.
Maintain accurate records of service activities, including service reports, maintenance schedules, and equipment documentation.
Create and maintain service information in the company enterprise database
Lead and work with technicians effectively.
Adhere to safety protocols and guidelines when working at customer sites, ensuring the well-being of yourself and others.

Requirements:

Bachelor's degree in Engineering or a related technical field. A Master's degree is a plus.
Proven experience from 2 to 4 years as a Service Engineer or in a similar technical support role, preferably in the industry or equipment sector.
Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot technical issues effectively.
Excellent communication and interpersonal skills, with the ability to build rapport and effectively interact with customers.
Proficiency in reading and interpreting technical manuals, schematics, and drawings.
Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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