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Service Engineer

kempower.com Logo

Kempower

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Location:
Netherlands , Amsterdam

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence.

Job Responsibility:

  • Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in the Benelux region and contribute to global cases
  • Follow-up and maintain partner network technical competence and join partner onboarding when applicable
  • Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams
  • Conduct training services both remotely and on-site for maintaining service partner network technical competence
  • In selected cases actively troubleshoot and use your problem-solving skills also by visiting customers on-site
  • Collect feedback from customers, share best practices, and follow-up with internal stakeholders to contribute to service development

Requirements:

  • Degree or certification in Engineering, Technical Support, or a related field
  • Technical background (e.g. in technical service/support, product development and engineering hw/sw, product and project management) with hands-on experience in troubleshooting and resolving complex technical issues ideally by using a cloud-based remote maintenance platform or software
  • Understanding of service processes and familiarity with best practices and SLA requirements
  • Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively
  • Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals
  • Proficiency in using support tools like Jira, Teams or similar platforms
  • Customer-focused mindset with a proactive and solution-oriented mindset
  • Eagerness to learn and adapt to new tools, technologies and industry trends
  • Good English skills
  • Fluent Dutch and French
What we offer:
  • Open and flexible work culture where your voice is heard
  • Commitment to helping you grow
  • Chance to take ownership of your work, drive your career development, and shape our company's future
  • Flexibility to balance work and life with hybrid work options
  • Collaborate with colleagues from diverse backgrounds and disciplines

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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