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The Teradyne Global Customer Service (GCS) China team is looking for a highly motivated individual to support regional customers. Teradyne GCS China is one of the market leaders in providing field service solutions to our customers.
Job Responsibility:
Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost
Perform system installation, PM, calibration, retrofit, training and troubleshooting
Escalates service problem and take ownership of problem until it is resolved
Provides technical expertise and value to customers
Provides answers to customer inquiries concerning system
Provides hardware development and consultation
More senior levels may provide recommendations/inputs into the next generation product development
Requirements:
Degree in electronics engineering or related field
Experience in working with customer in the semi test area is a plus
Has a good working attitude and willingness to work
Can work under higher pressure & deal with constant requirement changes
Have testing or ATE experience will be a plus
Fluent in English is a plus
Having experience in handler/prober H/W docking integration will be a plus
Flexible to support business trip as project requirement
ATE experience with on site support at OSAT will be a plus
Nice to have:
Experience in working with customer in the semi test area is a plus
Have testing or ATE experience will be a plus
Fluent in English is a plus
Having experience in handler/prober H/W docking integration will be a plus
ATE experience with on site support at OSAT will be a plus
What we offer:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more