Service Engineer, Hewlett Packard Enterprise

Service Engineer

Hewlett Packard Enterprise

Location:
Japan, Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Service Engineer role providing direct post-sales systems on site technical support for reactive and proactive customers. Responsible for managing the onsite delivery of software services, installation and configuration for customer environments, solving various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.

Job Responsibility:

Apply growing technical knowledge to operate a technology area
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Set expectations with customers based on defined parameters

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field)
3-5 years working experience in related fields desired
Basic knowledge of company products and services offerings
Conceptual understanding of IT environments
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures)
Active listening skills and ability to adjust messages to audience level

Nice to have:

Accountability
Active Learning
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience
Design Thinking
Empathy
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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