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Service Engineer

anasia.com Logo

Anasia Egypt for Trading

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Location:
Egypt , Cairo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Possess in-depth technical knowledge relevant to the assigned work segment
  • Serve existing customers by analyzing work orders, planning weekly travel schedules, investigating complaints, conducting tests, and resolving technical issues
  • Maintain strong relationships with customers by addressing complaints and identifying effective solutions
  • Document service and installation actions by completing forms, reports, logs, and records using Salesforce (SFDC)
  • Maintain customer confidence by safeguarding service information and ensuring confidentiality
  • Continuously update technical knowledge by participating in service training sessions conducted by company principals
  • Communicate effectively with principals to resolve complex service cases and enhance technical expertise
  • Collaborate with the sales team to identify service opportunities and provide technical guidance for offering optimal instruments in specialized applications
  • Support sales activities by highlighting service opportunities and assisting in upselling maintenance solutions where applicable.

Requirements:

  • Bachelor’s degree in Electrical or Mechanical Engineering
  • 2–3 years of experience in servicing industrial process automation equipment
  • Strong listening and problem-solving skills to understand and address customer issues effectively
  • Excellent written and verbal communication skills for technical reporting and customer interaction
  • Ability to work independently under pressure and manage multiple service assignments efficiently
  • Team-oriented mindset with a collaborative approach to problem-solving and service delivery.

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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