Service Engineer Job at Formlabs GmbH (Budapest)

Service Engineer

Formlabs GmbH

Location:
Hungary , Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few. The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.

Job Responsibility:

Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
Maintain systems that Services agents use to report customer issue

Requirements:

Bachelor's degree in engineering or equivalent field
Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems
Demonstrated experience liaising between technical and non-technical teams
Highly accountable for pushing projects to completion, across multiple teams and stakeholders
Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.
Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)

Nice to have:

Passion for 3D printing and emerging technologies
Experience in a fast-growing startup environment
SQL experience or similar data background
Knowledge of Linux

What we offer:

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 7000 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

Additional Information:

Job Posted:
January 19, 2026

Work Type:

Hybrid work

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