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The Service Engineer position is pivotal to our operations, providing technical expertise and on-site support to our valued clients. You will play a key role in maintaining, servicing, and repairing advanced engineering systems, ensuring optimum performance and customer satisfaction. This is a fantastic opportunity to develop your career in a supportive environment where your skills and initiative are highly valued.
Job Responsibility:
Carry out installation, maintenance, and repair of equipment and machinery at client sites within the designated region
Diagnose technical faults efficiently and implement effective solutions to minimise downtime
Conduct routine inspections and preventative maintenance to ensure compliance with safety and quality standards
Provide excellent customer service by communicating clearly with clients and offering technical advice and support
Maintain accurate records of service activities, including reports and parts inventory
Collaborate closely with the engineering and project teams to support continuous improvement initiatives
Adhere strictly to health and safety regulations at all times
Requirements:
Demonstrable and significant experience working in a comparable Service Engineer role
Strong demonstrable experience gained in an AV engineering type role such as wireless mic systems, basic mixers, zoned mixers, DSPs, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, connector cable pin-outs
Knowledge and understanding working in service and technology fields such as, RF/TV/Sat systems, effect lighting, access control, data networks, and automation
A technical mind-set to logically assess an issue to pinpoint the fault
Previous experience of using problem solving skills to find faults and provide high quality solutions
Self-motivated with a commitment to the issue at hand
Able to read and understand AV system schematics and drawings
Able to terminate cables to industry standard
Understand PC based IP networks
ECS – Electrotechnical Certification Scheme or equivalent
Soldering proficiency, working with audio connectors and cables
Able to work under pressure to tight timescales
Flexible approach to working hours
Presentable in appearance when on site
Professional demeanour
Full UK Driving Licence
Strong technical learning ability
Be highly mobile & flexible as a remote engineering covering a wider geographical region
Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for our customers
Happy and willing to work alone for long periods
Familiar with working in customer environments during their normal operational working, adapting your practices to ensure of the presence of members of the public are taken into consideration and respected
What we offer:
Competitive salary package
Permanent, full-time employment with a reputable company
Opportunities for professional development and training
Supportive and friendly working environment
Company pension scheme and other statutory benefits