Job Description
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work. The Customer Reliability Engineering (CRE) team within Azure EngOps is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our “no dead-end’s” philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud. Our operations are enabled with AI to drive quality and governance, correlate incidents across services, predict customer impact, and deliver actionable intelligence to CRE engineers and customer-facing teams in real time. We’re looking for a Service Engineer who blends operational rigor with AI Skills. You will build and manage the end-to-end solutions that power these operations: data pipelines, AI-powered agents, internal dashboards, and automation that enable engineering and customer-facing teams to take decisive action. You will work across the full stack, collaborating with engineers, program managers, and customer-facing teams to turn operational problems into reliable, scalable agent and skills. Every day, our customers stake their business and reputation on cloud. You can help #EngOps provide our customers with the world-class cloud services they need to succeed.
