Service Engineer Job at Kempower (Durham)

Service Engineer

Kempower

Location:
United States , Durham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We at Kempower Empower the EV Evolution and create a Cleaner and more silent environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change? Whether it's our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 40 nationalities all over the world and keep on looking for other continents as we go. The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds. We love learning, taking care of each other, and having fun with each other. The future is electric – get ready to join the current! This is just the beginning.

Job Responsibility:

Be a Troubleshooting Expert: Utilize remote diagnostic tools to identify and resolve complex hardware, software, and network connectivity issues
Drive Service Excellence: Manage the customer support experience from Jira ticket to resolution, ensuring lightning-fast response times that meet our SLA targets
Elevate Our Products: Collaborate directly with our global Engineering and Field Service teams to share knowledge, resolve escalated issues, and build out a comprehensive, essential knowledge base
Go Hands-On: Coordinate with external service partners to ensure timely field support, occasionally providing crucial onsite assistance yourself

Requirements:

Fluency in French is mandatory (written and verbal)
Bachelor’s degree in Engineering or related technical field
3+ years experience with troubleshooting electrical systems, network connectivity, and software applications
Excellent problem-solving and analytical skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Willing to travel as needed to support Customers, up to 30%

What we offer:

comprehensive benefits including zero cost options for medical, dental, and vision, competitive 401(k), and performance bonuses

Additional Information:

Job Posted:
January 03, 2026

Work Type:

Hybrid work

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