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As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence.
Job Responsibility:
Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in Denmark while also contributing to global cases
Follow-up and maintain partner network technical competence and join partner onboarding when applicable
Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams
Conduct training services both remotely and on-site for maintaining service partner network technical competence
In selected cases actively troubleshoot and use your problem-solving skills also by visiting customers on-site
Collect feedback from customers, share best practices, and follow-up with internal stakeholders to contribute to service development
Requirements:
Degree or certification in Engineering, Technical Support, or a related field
Technical background (e.g. in technical service/support, product development and engineering hw/sw, product and project management) with hands-on experience in troubleshooting and resolving complex technical issues ideally by using a cloud-based remote maintenance platform or software
Understanding of service processes and familiarity with best practices and SLA requirements
Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively
Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals
Proficiency in using support tools like Jira, Teams or similar platforms
Customer-focused mindset with a proactive and solution-oriented mindset
Eagerness to learn and adapt to new tools, technologies and industry trends
Good English skills
Fluency in Danish
What we offer:
Insurances
Pension scheme
Rewarding compensation packages with annual bonuses