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The Teradyne IST (Integrated System Test) Group is looking for a highly motivated, energetic, technically driven Field Service Engineer who is: Proven to be effective in consistently applying technical knowledge in achieving field service team department goal, include the system KPI, customer satisfaction, cost reduction or productivity breakthrough for Department or customers. Proven to be effective in working with engineers, customers, product support group, and operations, etc. In terms of to improve the production system uptime, MTBF, MCBA, MTTR, to improve the slot availability to meet the commitment to customer.
Job Responsibility:
On-site service of the production (tester) system at the customer OSAT factories, include the downtime trouble shooting, jam recover, utilization improvement
Performing the new system installation or any upgrade or retrofits
Data collection and data first level analyzing to find the issues root causes such as the mechanical, electrical and automation problems
Daily on duty reporting of the major issues to the team
Preventative maintenance per the guideline periodically
Issues reporting and escalations internally
Requirements:
Batchelor degree in electronics, mechanical
Minium 2 years work experience in Electronical or Mechanical or semiconductor areas
Familiar of the automation testing, with automation equipment & testers maintenance experience is preferred
Basic skills to do the Automation logs, testing logs analysis
Able to communicate in English both in writing and talking
Strong reporting skills to use MS office, especially to use PPT
Strong communication skills and teamwork skills
Able to business trip occasionally both in domestic and abroad
Able to accept the shift work at night/weekend shift or Overtime work if needed
Willing to learn
What we offer:
robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs