Service Engineer Job at Harbinger Motors (Garden Grove)

Service Engineer

Harbinger Motors

Location:
United States , Garden Grove

Category:
Manufacturing

Contract Type:
Not provided

Salary:

90000.00 - 120000.00 USD / Year

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Job Description:

The primary purpose of this position is to diagnose and resolve complex service issues across multiple product lines. Areas of responsibility include— but are not limited to— part replacement solutions, field problem-solving support, product validation, training, and escalation management for complex customer cases. The Service Engineer also provides critical input on design improvements, warranty support, and product performance issues. This role requires a high degree of technical expertise, resourcefulness, and accountability, with a strong focus on urgency, quality, and collaboration. The Service Engineer must influence cross-functional teams to deliver an exceptional customer experience while driving continuous improvement throughout the organization.

Job Responsibility:

Review and contribute to technical documentation and service manuals
ensure clarity and accuracy of materials managed by the Technical Service group
Participate in project reviews, PDP (Product Development Process) meetings, and other cross-functional reviews to ensure new designs are serviceable
Analyze warranty data to identify trends, root causes, and targets for corrective action, linking cases to applicable problem-solving documents
Key representative in ECO/ECR process to represent service interests, such as but not limited to, backward and forward compatibility, serviceability, and inventory implications
Key participant in RMA (Return Material Authorization) related investigations and reporting
Lead the development and implementation of solutions and process improvements impacting serviceability, reliability, or customer experience
Provide advanced troubleshooting support and field service assistance, including travel to dealer or customer locations as required
Develop technical documentation such as troubleshooting guides, diagnostic charts, repair instructions, and product bulletins
Collaborate with Engineering and Manufacturing on design revisions, modifications, and field corrective actions
Partner with Manufacturing to improve current production processes, tools, and equipment for serviceability and quality
Lead proactive problem-solving efforts with suppliers and internal teams to resolve design or performance-related warranty issues
Drive continuous improvements to the Labor Time Guide through data analysis and field feedback
Support the development of training materials, service tools, and demonstration bucks and displays
Perform other related duties and participate in meetings as assigned by management

Requirements:

Excellent communicator with superior verbal, written, interpersonal, technical, and presentation skills
Proven project management experience with the ability to manage multiple priorities effectively
Strong critical-thinking and problem-solving skills, particularly in a fast-paced, entrepreneurial environment
Ability to respond to challenging questions with confidence and professionalism
Skilled in negotiation and organization, with the ability to protect the best interests of all parties involved
Demonstrates a “Do What You Say, Say What You Do (DWYSSWYD)” mindset—follow-up, accountability, and communication are critical to success in this role
Exhibits a “Seek to Understand” leadership approach—able to direct with conviction while maintaining openness and perspective
Capable of interpreting customer needs and adapting plans or solutions as necessary
Self-motivated, disciplined, and able to stay on task with minimal supervision
Versatile, flexible, and comfortable working within constantly changing priorities
Creative, innovative, and collaborative team player
Advanced computer proficiency required (MS Office Suite, diagnostic tools, data management systems, etc.)
Strong Skills In: Verbal, written, and active listening communication
Attention to detail and organizational discipline
Interpersonal collaboration and relationship-building
Problem-solving, analytical thinking, and execution

What we offer:

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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