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Are you ready to make an impact in the pulp and paper industry? At Valmet, we are looking for a Service Engineer based in Vietnam and can support the customers in India and other Southeast Asia country e.g., Malaysia, Thailand, Laos., who will play a key role in supporting our customers to achieve operational excellence. In this role, you will collaborate closely with internally team e.g., Global Product Manager, Local Product Manager/Engineer, and Mill Sales Manager to troubleshoot issues, optimize performance, and provide expert recommendations. Your technical insight will help ensure smooth operations and deliver real value to our customers.
Job Responsibility:
Participate in follow-up of the mill operation in cooperation with customer representatives, and support customer in trouble shooting and improving the operation regarding Valmet supplied fabrics by giving advice and recommendation
Make clothing record of the clothing. All reports to be saved in ComPass
Follow up the inventory and secure sufficient stock of fabrics at the mill in cooperation with customer representatives and Valmet product sales manager/engineer
Attend every shut down/start up and visually inspect Valmet fabrics prior to installation to make sure the clothing is correct and worth installing.
Supervise and monitor the installation of Valmet fabrics into machines
Work together with Valmet mill sales manager and product sales manager to identify sales leads and to provide technical support and solutions for customer
Perform according to Quality, Health, Safety, Environmental and other company’s management system, policies, practices and instructions
Requirements:
Diploma in pulp and paper making or bachelor’s degree in mechanical, chemical engineering
At least 5 years’ experience working with pulp & paper mill is an advantage
Good speaking and written English (Mandatory), and Chinese Mandarin is an advantage
Proficient in MS office
Customer oriented and service-minded and mature with good teamwork and organizing skills
Good communication and interpersonal skills
Experience with pulp/paper machine clothing inspection is advantage
Willingness to work at customer premises and to travel time to time to support other mills in India, other SEA countries.
Pulp and paper process & trouble shooting from stock preparation until reel