Service Engineer II

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. As a Service Engineer II, you will be responsible for defining, driving, and implementing the secure modern solutions that power collaboration for Microsoft. To be successful in this role, you must have technical breadth and depth in the Microsoft365 solutions. The role will have a focus around engineering solutions that ensure service stability/optimization and supportable/scalable management for the collaboration and communications tools that are a part of the Office365 services. Bring your technical skills in enterprise and cloud collaboration, your passion for building scalable and reliable systems, and desire to influence how Enterprise-class services are delivered. Other focus areas may also include service availability, problem and process management as well as creating automation to support service operations. Key skills and experience include engineering excellence, customer service, project management, enterprise problem solving, and collaborative communications. In this role you’ll join an IT team that delivers the collaboration services for Microsoft as well as influences the products. The team will embody an agile approach to plan and adopt solutions from proof-of-concept through full implementation. You'll build and gain insight through business intelligence, user experience studies, and lessons-learned to define the future user experience strategies for the enterprise. We're looking for a self-driven individual who enjoys learning new technologies and can drive future potential of our environment. We are passionate about the intersection of user experience, data and technology and committed to achieving new levels of user satisfaction and productivity. You will partner closely with Microsoft engineering groups and have a direct impact on features and capabilities.