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The Field Service Engineer is responsible for installing, trouble shooting & planned maintenance of various Cytiva products in the territory assigned to them. This position reports to the Area Service Manager South I and is part of the India Equipment Services organization located in Bangalore and will be working remotely to cover the assigned territory.
Job Responsibility:
Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment’s sold by CYTIVA Life Science
Required to attend and close the service calls as per CYTIVA Service Quality
Willing to stretch during the off hours and Holidays to meet Customer expectations
Encouraged to enforce to the Key Performance Index of Service Operation, encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers
Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and solutions sold
Requirements:
Bachelor's Degree/ Diploma in Instrumentation/ Electrical/ Mechanical/ Electronics/ Electrical & Tele-Communications Engineering with minimum 3 years' experience in equipment and associated devices related to Biopharmaceutical Industry in the production/research department or in Service/Maintenance dept. of the Biopharmaceutical Industry or as a service provider to Biopharmaceutical industry
Ability to install, service and troubleshoot the equipment like Upstream Bio-reactors & Downstream Liquid Chromatography systems
Interface and gel with both internal team members and external customers
Should have knowledge about validation services as per industry norms