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Apollo Mechanical Contractors Logo Apollo Mechanical Contractors · Office Administration

Service Dispatcher

United States, Kennewick · Job Posted May 16, 2026
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Job Description

The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to: Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed; Schedule return trips with customers when parts are in; Maintain the on-call schedule for Service Technicians; Maintain customer database with current information; Communicate clearly with department managers, employees and company customers; Keep customers appraised as to company schedule and requested lead-times; Provide accounting with maintenance contract billing information; Prepare service invoices and timecards for processing

Job Responsibility

  • Take incoming customer calls
  • Create, schedule and coordinate service orders as calls are received
  • Dispatch Service Technicians
  • Respond to all messages left overnight
  • Maintain the dispatch board / schedule
  • Forecast workload for 2 – 3+ days out
  • Prepare paperwork for all manufacture warranty parts
  • Facilitate return of warranty parts
  • Update service database from service ticket
  • Process weekly timecards
  • Take customer payments over the phone
  • Other duties as assigned

Requirements

  • Advanced customer service skills
  • Ability to multi-task
  • Organized
  • Knowledge of industry is recommended but not required
  • Computer skills
  • High school diploma or general education degree (GED)
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Nice to have

Knowledge of industry

What we offer

  • Medical, Dental, and Vision
  • 401K with company Match
  • STD, LTD, Voluntary Life benefits
  • Paid Time off
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