Service Dispatcher Job at Apollo Mechanical Contractors (Kennewick)

Service Dispatcher

Our Service Dispatcher will work closely with both our service desk engineers an...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

High school or equivalent (Preferred)
Customer service: 2 years (Required)
Dispatching: 2 years (Required)

Job Responsibility

Field inbound service calls and create service tickets with detailed information
Answer service calls, create service tickets and monitor Service Board for pre-processing incoming tickets throughout the day
Answer phones promptly and professionally
Assign tickets to appropriate resources ensuring SLA’s are met
Review prior day tickets assigned and follow up / reassign (in field or PTO)
Follow up on customer responded tickets
Edit summary/subject lines on service tickets with clear content
Merge related tickets
Tie non-identified tickets to client (catchall tickets)
Tie configurations to the tickets

Service Dispatcher

Location

United States , Spokane

Salary:

22.00 - 31.00 USD / Hour

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Communicate clearly with department managers, employees, and company customers
Advanced customer service skills
Effective leader with superb communications skills
Ability to multi-task in faced-paced environment
Organized and detail oriented
Knowledge of industry is recommended
Computer skills- Proficient in Microsoft Office
High school diploma or general education degree (GED)
Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience

Job Responsibility

Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
Schedule return trips with customers when parts are in
Maintain the on-call schedule for service technicians
Maintain customer database with current information
Keep customers appraised as to company schedule and requested lead-times
Provide accounting with maintenance contract billing information
Prepare service invoices and timecards for processing
Take incoming customer calls
Create, schedule, and coordinate service orders as calls are received
Respond to all messages left overnight

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Fulltime

Dispatcher

We are looking for a detail-oriented Dispatcher to join our client in Spanish Sp...

Location

United States , Spanish Springs

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in dispatching or a related field is required
Strong customer service skills with the ability to handle diverse situations
Proficiency in using computer-aided dispatch systems and related software
Comfortable managing multi-line phone systems and handling inbound calls
Excellent organizational skills and attention to detail
Ability to coordinate logistics and prioritize tasks effectively
Strong communication skills, both verbal and written
Familiarity with filing systems and general administrative tasks

Job Responsibility

Manage and coordinate dispatch operations to ensure timely and efficient service
Respond to incoming calls and inquiries promptly and professionally using a multi-line phone system
Utilize computer-aided dispatch systems to track and manage schedules and assignments
Provide outstanding customer service by addressing client needs and resolving issues effectively
Organize and maintain filing systems to ensure accurate record-keeping
Communicate with team members to relay critical information and updates
Monitor and manage logistics to optimize resource allocation and minimize delays
Assist in handling high call volumes in a call center environment
Support administrative tasks and maintain operational efficiency
Collaborate with other departments to ensure smooth workflow and service delivery

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Dispatcher

We are seeking a highly organized and adaptable Dispatcher to join our team in G...

Location

United States , Green

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a dispatcher or customer service role
Proficiency with computer programs, including CRM systems and ticketing software
Strong skills in handling inbound calls and assisting customers with their inquiries
Experience in dispatching and coordinating field operations
Ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment
Excellent communication and collaboration skills to work with diverse teams
High level of attention to detail and accuracy in maintaining records
Adaptability to learn and use new technologies or systems as needed

Job Responsibility

Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction
Use automated routing systems during peak service times to optimize delivery efficiency
Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations
Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals
Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively
Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency
Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines
Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Dispatch Specialist I

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispat...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

High School, GED or equivalent education and relevant experience
2+ years of related experience
Ability to prioritize with good time management skills
Strong customer service background
Excellent communication skills
Must have PC skills and be well versed in Microsoft Windows
Understanding of team collaboration & alignment

Job Responsibility

Utilizing systems to monitor workflow and load the work to qualified technicians
Evaluating and reassigning work to available technicians as needed
Monitoring and regulating work volumes
Communicating with technicians and/or other departmental employees to resolve force availability imbalances
Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
Ensuring that service orders and repair tickets are processed accurately
Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks
Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments
Ensuring customer satisfaction and resolving any appointment-related issues

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

911 Communications Dispatcher

Pafford EMS is accepting applications for entry level Call Takers/Dispatchers fo...

Location

United States

Salary:

Not provided

Pafford EMS

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
EMT certified preferred
Work or volunteer experience with public contact via telephone, computer use and data entry
Ability to speak and understand English for effective communication with callers
Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
Ability to refer common patient care issues to supervisory authority
Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services
Ability to maintain files
Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers

Job Responsibility

Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance
Process requests for emergency and non-emergency ambulance service
Identify, through appropriate and timely questioning of the caller, the nature of the problem
Summarize the critical information for public safety first responders in the computer aided dispatch system
Access and operate computer databases and search websites as necessary
Receive and transmit information effectively by radio and telephone
Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information
Contact outside public service agencies as requested and relay information as required

What we offer

Pafford EMS will provide all necessary training for entry level applicants

Fulltime

Mobile Pet Grooming Dispatcher

A mobile grooming dispatcher is responsible for selling mobile grooming services...

Location

United States , Reno

Salary:

15.00 USD / Hour

Aussie Pet Mobile of NW Tucson

Expiration Date

Until further notice

Requirements

Must live in the Reno, Nevada or surrounding areas.
Available to meet in-person for monthly team meetings.
Outstanding phone, text, and writing skills
friendly, patient, and solution-oriented.
Strong organization and time management
you love checklists and clean calendars.
Comfortable with light sales/up-selling and setting expectations.
Tech-savvy with scheduling/CRM tools (experience with Vonigo or similar a plus).

Job Responsibility

Customer Service & Booking: Answer calls/texts, guide customers on services, and book appointments with a warm, professional tone.
Consultative Selling: Recommend the right service package and set clear time/price expectations.
Schedule Management: Use our scheduling platform (Vonigo) to place jobs by zip/territory, availability, and service duration.
Route Optimization: Build efficient daily routes to minimize drive time and maximize productivity.
Groomer Comms: Share day-of details, notes, and special requests with groomers
send updates as plans change.
Proactive Confirmations: Confirm appointments, Pet Release completion, and pre-arrival details
backfill cancellations quickly.
Recordkeeping: Maintain accurate customer, pet, and service history notes.
Issue Resolution: Triage delays, conflicts, and customer concerns with empathy and urgency

What we offer

Paid Holidays
Employee recognition through company events, swag, and additional incentives!
Supportive, low-drama work culture, locally owned & operated
Growth opportunities & career development
Responsive ownership invested in your success
401(k) after 1 year
Flexible work from home options available.

Parttime

Dispatcher

We are looking for a dedicated Dispatcher in Princeton, Indiana! This is a contr...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Office applications, including Word, Excel, Teams, and Outlook
Familiarity with load management systems and dispatch operations preferred
Strong organizational and multitasking skills to handle a dynamic work environment
Excellent verbal and written communication abilities
Customer service experience with a focus on resolving issues effectively
Availability to work on Saturdays, up to twice per month, and flexibility to work overtime when required.

Job Responsibility

Coordinate and manage daily dispatch operations, ensuring timely communication with drivers and team members
Utilize load management systems and internal platforms to assign tasks and monitor progress
Respond to inbound calls promptly and provide exceptional customer service to address inquiries or concerns
Collaborate with drivers to resolve any scheduling or operational issues effectively
Maintain accurate records and documentation related to dispatch activities
Assist with prioritizing tasks and managing multiple responsibilities in a fast-paced environment
Operate Office tools such as Word, Excel, Teams, and Outlook for communication and reporting.

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training
Competitive compensation.

Fulltime

Service Dispatcher

Apollo Mechanical Contractors

Location:
United States , Kennewick

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2026

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Service Dispatcher

Apollo Mechanical Contractors

Location:United States , Kennewick

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 16, 2026

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