Service Dispatcher Jobs

Atlas Professional Services

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Service Dispatcher will work closely with both our service desk engineers and our clients to ensure that service requests are assigned to the appropriate resource in a timely manner. Dispatcher will work closely with the Service Coordinator and Service Manager to communicate emergency service issues such as power, hardware and or ISP outages effecting one or more customers.

Job Responsibility:

Field inbound service calls and create service tickets with detailed information
Answer service calls, create service tickets and monitor Service Board for pre-processing incoming tickets throughout the day
Answer phones promptly and professionally
Assign tickets to appropriate resources ensuring SLA’s are met
Review prior day tickets assigned and follow up / reassign (in field or PTO)
Follow up on customer responded tickets
Edit summary/subject lines on service tickets with clear content
Merge related tickets
Tie non-identified tickets to client (catchall tickets)
Tie configurations to the tickets
Monitor tickets for client responded
Set proper expectations with the customer and follow up
Monitor and triage of Bright Gauge dashboard
Alerts
Open Tickets by Techs
Average Response Time
Past Due
Stale Tickets
No Assigned Resource
No Configuration
Customer has Responded
Needs Follow up
Monitoring the triage of Alerts

Requirements:

High school or equivalent (Preferred)
Customer service: 2 years (Required)
Dispatching: 2 years (Required)

Additional Information:

Job Posted:
December 06, 2025

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Service Dispatcher