Service Dispatcher Job at Robert Half (Black Diamond)

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Service Dispatcher

We are looking for a Service Dispatcher to support daily field operations for a ...

Location

United States , Black Diamond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in dispatching, call center support, customer service, or a related coordination role
Ability to manage a high volume of calls and schedule changes while remaining organized and detail-oriented
Working knowledge of computer-aided dispatch platforms or similar scheduling and routing systems
Strong verbal communication skills with the ability to interact effectively with customers, field teams, and office staff
Proven ability to coordinate logistics, prioritize competing requests, and make sound decisions under pressure
Comfortable using computers and standard office applications for data entry, communication, and recordkeeping

Job Responsibility

Coordinate daily scheduling and assignment of field personnel to service calls, job sites, and customer requests
Receive incoming calls and service inquiries, gather accurate details, and route work based on urgency, location, and crew availability
Maintain real-time communication with technicians, drivers, and customers to provide status updates and resolve scheduling issues
Use computer-aided dispatch systems and related software to enter work orders, track activity, and document service progress
Adjust assignments throughout the day in response to delays, emergencies, or changing operational priorities
Partner with internal teams to support efficient logistics, improve response times, and ensure work is completed as planned
Deliver attentive customer service by handling questions, confirming appointments, and addressing concerns with urgency and care

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Service Dispatcher

The Service Dispatcher will be responsible for supporting Service Technicians wi...

Location

United States , Kennewick

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Advanced customer service skills
Ability to multi-task
Organized
Knowledge of industry is recommended but not required
Computer skills
High school diploma or general education degree (GED)
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Job Responsibility

Take incoming customer calls
Create, schedule and coordinate service orders as calls are received
Dispatch Service Technicians
Respond to all messages left overnight
Maintain the dispatch board / schedule
Forecast workload for 2 – 3+ days out
Prepare paperwork for all manufacture warranty parts
Facilitate return of warranty parts
Update service database from service ticket
Process weekly timecards

What we offer

Medical, Dental, and Vision
401K with company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Fulltime

Service Dispatcher

Robert Half is assisting a client in their search of a highly organized Service ...

Location

United States , East Hartford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in dispatching, scheduling, or service coordination preferred
Strong time management and organizational skills
Effective written and verbal communication abilities
Comfortable working with scheduling systems and Microsoft Office applications
Detail-focused with the ability to manage multiple priorities

Job Responsibility

Coordinate technician schedules to ensure prompt and efficient job completion
Receive and evaluate incoming service requests, assigning priority based on urgency and customer requirements
Maintain detailed records for ongoing service and construction activities
Assist with invoicing and billing updates to ensure accuracy and timeliness
Communicate with customers, vendors, and internal teams regarding service agreements and project needs
Organize materials and resources necessary for job execution
Provide general administrative support to maintain smooth departmental workflow
Address customer questions and concerns in a professional and timely manner
Utilize dispatch and scheduling systems to manage assignments effectively
Follow established procedures and company guidelines in all aspects of the role

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Service Dispatcher

Location

United States , Spokane

Salary:

22.00 - 31.00 USD / Hour

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Communicate clearly with department managers, employees, and company customers
Advanced customer service skills
Effective leader with superb communications skills
Ability to multi-task in faced-paced environment
Organized and detail oriented
Knowledge of industry is recommended
Computer skills- Proficient in Microsoft Office
High school diploma or general education degree (GED)
Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience

Job Responsibility

Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
Schedule return trips with customers when parts are in
Maintain the on-call schedule for service technicians
Maintain customer database with current information
Keep customers appraised as to company schedule and requested lead-times
Provide accounting with maintenance contract billing information
Prepare service invoices and timecards for processing
Take incoming customer calls
Create, schedule, and coordinate service orders as calls are received
Respond to all messages left overnight

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Fulltime

Service Dispatcher

Our Service Dispatcher will work closely with both our service desk engineers an...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

High school or equivalent (Preferred)
Customer service: 2 years (Required)
Dispatching: 2 years (Required)

Job Responsibility

Field inbound service calls and create service tickets with detailed information
Answer service calls, create service tickets and monitor Service Board for pre-processing incoming tickets throughout the day
Answer phones promptly and professionally
Assign tickets to appropriate resources ensuring SLA’s are met
Review prior day tickets assigned and follow up / reassign (in field or PTO)
Follow up on customer responded tickets
Edit summary/subject lines on service tickets with clear content
Merge related tickets
Tie non-identified tickets to client (catchall tickets)
Tie configurations to the tickets

Service Dispatcher

Our client is a leading home services provider in the Kodak, TN area, committed ...

Location

United States , Kodak

Salary:

18.00 - 22.00 USD / Hour

Work With Your Handz

Expiration Date

Until further notice

Requirements

2 or more years of experience in a Home Service or similar dispatching/coordinating role
Strong administrative ability with advanced computer proficiency
capable of using dispatch software, and able to multitask effectively
Ability to analyze data and make correct decisions quickly and calmly under pressure
Must be Fluent in English and want to communicate with our customers and manage their expectations throughout the day
High school diploma or equivalent is preferred

Job Responsibility

Create, maintain, and optimize the daily technician schedule using available dispatch software, ensuring the best utilization of resources and maximizing sold hours
Understand the specific skill level of the technicians and the unique needs of the customer to match them for maximum results
Accurately estimate drive time to optimize the schedule. Analyze complex scheduling variables (time, distance, skill levels, and job priority) to make correct, quick decisions
Maintain contact with customers throughout the day to manage and exceed their expectations, inform them of the technician’s Estimated Time of Arrival (ETA), and relay any scheduling changes calmly and quickly
Develop and execute contingency plans for busy times, schedule changes, and emergency calls
Obtain and verify payment methods, communicate with inventory and parts personnel, and prepare the schedule for the next workday (supplies, technicians in place, etc.)
Monitor technician performance and record results to contribute to accurate reporting

What we offer

401(k) matching plan and PTO provided
Health, dental, life, and vision insurance provided
Extensive training provided and substantial room for growth and career advancement
Company events and a team culture where lifelong friendships are built

Fulltime

Service Dispatcher

The Service Dispatcher is a pivotal analytical role responsible for directing, c...

Location

United States , Tampa

Salary:

18.00 - 24.00 USD / Hour

Work With Your Handz

Expiration Date

Until further notice

Requirements

At least 3-5 years of experience in a Home Service or similar dispatching/call center role
Strong administrative ability with advanced computer proficiency
capable of using dispatch software, and able to multitask effectively
Ability to analyze data and make correct decisions quickly and calmly under pressure
Experience with Service Titan is strongly preferred
Must be Fluent in English and want to communicate with our customers and manage their expectations throughout the day
High school diploma or equivalent is preferred
Must have the ability to handle a fast paced environment while maintaining a positive attitude and remaining composed

Job Responsibility

Create, maintain, and optimize the daily technician schedule using available dispatch software, ensuring the best utilization of resources and maximizing sold hours
Understand the specific skill level of the technicians and the unique needs of the customer to match them for maximum results
Accurately estimate drive time to optimize the schedule
Analyze complex scheduling variables (time, distance, skill levels, and job priority) to make correct, quick decisions
Maintain contact with customers throughout the day to manage and exceed their expectations, inform them of the technician’s Estimated Time of Arrival (ETA), and relay any scheduling changes calmly and quickly
Develop and execute contingency plans for busy times, schedule changes, and emergency calls
Obtain and verify payment methods, communicate with inventory and parts personnel, and prepare the schedule for the next workday (supplies, technicians in place, etc.)
Monitor technician performance and record results to contribute to accurate reporting

What we offer

Comprehensive Health, Vision, Dental and Life Insurance provided
Paid Holidays and Vacation (Paid Time Off)
Opportunities for career growth and training

Fulltime

Emergency Roadside Service Dispatcher

We’re looking for Emergency Roadside Service Dispatchers for our Tucson, AZ offi...

Location

United States , Tucson

Salary:

34255.00 USD / Year ▼

Geico

Expiration Date

Until further notice

Requirements

Experience providing outstanding customer service by fostering trust and growing customer satisfaction
Strong computer proficiency and typing ability – experience with Microsoft Office, e-mail, Web-enabled applications, and database software
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
Ability to work comfortably and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Eagerness to explore new skills and different career paths
Minimum of high school diploma or equivalent

Job Responsibility

Providing support for policyholders when they experience vehicle issues
Locating a locksmith or dispatching a tow truck

What we offer

Comprehensive Total Rewards program
401K savings plan vested from day one that offers a 6% match
Performance and recognition-based incentives
Tuition assistance
Access to mental healthcare
Access to fertility and adoption assistance
Workplace flexibility
GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

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