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Service Director

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The Muse

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Location:
United States , Abilene

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

140300.00 - 233800.00 USD / Year
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Job Description:

As the Service Director for Texas, you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities include contributing to, maintaining, repairing and refurbishing sold or existing Wind products. The Service Director will drive all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. You will own/influence budgets and operating plans, executing change guided by operating policy. The successful candidate will work with cross functional teams, having significant autonomy within the operational area or a segment within a larger Wind business unit and major impact within the Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Responsibility:

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
  • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
  • Develop expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
  • Interpret internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
  • Lead others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.
  • Employ sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis.
  • Use multiple internal and external resources outside of own function to help arrive at a decision.
  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders.
  • Communicate complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

Requirements:

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Field Service and Maintenance)
  • Minimum of 8 years of experience with experience in Field Services
  • Ability and willingness to travel 20% in the service area as needed.
  • Master's Degree from an accredited college or university
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills, with aptitude for mentorship and talent development.
  • Demonstrated ability to analyze challenges and drive creative solutions to improve operational performance and strategy.
  • Demonstrated ability to lead programs / projects.
  • Ability to document, plan, market, and execute programs.

Nice to have:

  • Master's Degree from an accredited college or university
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills, with aptitude for mentorship and talent development.
  • Demonstrated ability to analyze challenges and drive creative solutions to improve operational performance and strategy.
  • Demonstrated ability to lead programs / projects.
  • Ability to document, plan, market, and execute programs.
What we offer:
  • medical insurance
  • dental insurance
  • vision insurance
  • prescription drug coverage
  • Health Coach from GE Vernova
  • Employee Assistance Program
  • Retirement Savings Plan
  • 401(k) savings opportunity with company matching contributions
  • company retirement contributions
  • Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • FSA With Employer Contribution
  • HSA
  • HSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Birth Parent Or Maternity Leave
  • Adoption Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Commuter Benefits Program
  • Casual Dress
  • On-Site Cafeteria
  • Holiday Events
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Summer Fridays
  • 401(K)
  • Stock Purchase Program
  • Performance Bonus
  • Relocation Assistance
  • Financial Counseling
  • Profit Sharing
  • 401(K) With Company Matching
  • Tuition Reimbursement
  • Access To Online Courses
  • Lunch And Learns
  • Leadership Training Program
  • Internship Program
  • Associate Or Rotational Training Program
  • Diversity, Equity, And Inclusion Program
  • Employee Resource Groups (ERG)
  • Unconscious Bias Training

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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