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Service Director - Transport for London

United Kingdom, Croydon Employment contract · Job Posted May 27, 2026
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Job Description

FM Conway has a fantastic opportunity to join our business as a Service Director overseeing our Transport for London – HMPF contract where you will be helping to further grow and develop our operations across the TfL Business Unit. We are looking for an experienced and collaborative leader who can combine operational excellence with strong people leadership, relationship building, and a commitment to continuous improvement. This permanent, full-time position is based at our Beddington Lane depot in Croydon, Greater London but due to the nature of the contract, various meetings could be held at a number of locations.

Job Responsibility

  • Directing and overseeing operations within the TfL HMPF Business Unit, ensuring delivery aligns with company plans, strategic objectives, and agreed budgets
  • Playing an active role in the development and implementation of company strategy, working closely with the Managing Director and Board to support long-term business objectives
  • Developing and managing Business Unit plans, operational strategies, and financial budgets to support performance, efficiency, and service delivery
  • Delivering HMPF core works and contractual obligations, including emergency, reactive, and cyclical maintenance activities across the network
  • Managing and supporting direct reports and wider operational and non-operational teams, promoting collaboration, professional development, wellbeing, talent progression, and succession planning
  • Building and maintaining strong client relationships, supporting the achievement of client objectives through high-quality reporting, insight, and performance information
  • Managing the commercial performance of the contract, ensuring revenues, margins, and financial outcomes are delivered in line with tender submissions and company policy
  • Championing high standards of health, safety, environmental compliance, and sustainable working practices across all operational activities

Requirements

  • Proven track record of leading large-scale term maintenance contracts within complex transport infrastructure environments
  • Extensive knowledge of highways maintenance
  • Strong understanding of NEC contracts, commercial management, and operational delivery
  • Significant experience operating within safety-critical and highly regulated environments
  • Ability to lead, inspire, and develop multi-disciplinary engineering, highway maintenance, and operational teams
  • Strong stakeholder engagement skills
  • Experience working collaboratively across local authorities, contractors, and senior leadership teams
  • Positive and inclusive leadership style
  • Strong understanding of health, safety, environmental, and compliance standards within infrastructure maintenance operations
  • Commitment to continuous improvement, innovation, and delivering high-quality outcomes

What we offer

  • Career and professional development opportunities
  • 25 days holiday plus bank holidays
  • Life assurance
  • Healthcare
  • Car allowance
  • Opportunities for internal and external training
  • Access to a wide range of shopping discounts through Rewarding Great People platform
  • 24-hour advice line
  • Support from in-house Mental Health First Aiders
  • Access to free on-site gym
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