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Service Development Specialist

United Kingdom, Edinburgh Employment contract 41925.00 - 45332.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Trust has an exciting opportunity for a Service Development Specialist to join the team at either our Edinburgh Head Office, or Glasgow or Wishaw offices working in a Hybrid/Blended manner. You will join us on a permanent, part-time (14 hours per week, Monday and Friday) basis. Join Trust and become part of a small team of Service Development Specialists (Care & Support), helping to drive and shape high-quality services that make a real difference to people’s lives. If you are passionate about delivering exceptional service; bring strong care and support expertise and effective management skills; have a focus on person-centred practice and performance monitoring; and thrive on working with people to drive improvement - this is a fantastic opportunity to make a real impact. You will work closely with our Care and Support Teams to drive improvement and uphold quality standards. You will also deliver training, coach teams, and help achieve better outcomes for customers across our services. We are looking for someone proactive and resilient, who is confident in using online platforms, to produce detailed reports and action plans as well as taking the initiative and working independently. A key focus area will be a continued drive to build a strong culture of quality and continuous improvement via our digital personal planning tool. Closing Date: Noon on Thursday 11th June 2026.

Job Responsibility

  • Work closely with Care and Support Teams to drive improvement and uphold quality standards
  • deliver training
  • coach teams
  • help achieve better outcomes for customers across services
  • drive culture of quality and continuous improvement via digital personal planning tool

Requirements

  • Passionate about delivering exceptional service
  • strong care and support expertise
  • effective management skills
  • focus on person-centred practice and performance monitoring
  • thrives on working with people to drive improvement
  • proactive and resilient
  • confident in using online platforms
  • ability to produce detailed reports and action plans
  • takes initiative and works independently
  • must already hold legal right to work in the UK
  • UK residency required

What we offer

  • Car Allowance of £203 per month
  • blended/hybrid working
  • flexible working from remote and office locations

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