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Crusoe Logo Crusoe · IT - Administration

Service Desk

United States, Denver, Sunnyvale 66000.00 - 100000.00 USD / Year · Job Posted January 19, 2026
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Job Description

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. Crusoe Cloud is seeking an IT Service Desk full time employee to join our Denver and Sunnyvale offices . In this role, you’ll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization.

Job Responsibility

  • Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment
  • Work with diverse teams and external vendors to improve system performance and provide seamless user support
  • Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results
  • Administer and configure cloud identity platforms, MDM automation
  • Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation

Requirements

  • Bachelor's degree or equivalent experience with 6+ years of IT systems experience
  • Prior experience working in enterprises with significant user bases
  • Prior manufacturing environment or tech warehouse experience preferred
  • 5 day in office requirement

Nice to have

Previous NOC/SOC experience is desired

What we offer

  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit
  • up to $300 per month
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