Service Desk

• Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment
• Work with diverse teams and external vendors to improve system performance and provide seamless user support
• Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results
• Administer and configure cloud identity platforms, MDM automation
• Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation

• Bachelor's degree or equivalent experience with 6+ years of IT systems experience
• Prior experience working in enterprises with significant user bases
• Prior manufacturing environment or tech warehouse experience preferred
• 5 day in office requirement

Previous NOC/SOC experience is desired

• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit
• up to $300 per month