Service Desk Job at Ocean Blue Solutions (Columbus)

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Front Desk / Service Desk Support – MSP Environment

Welcome to the Cutting-Edge of Innovation: ZAZZ Step into the world of ZAZZ, a r...

Location

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Fluent in English (C1/C2 level) – exceptional verbal and written communication is a must
1–3 years of experience in customer service, helpdesk, or front-office roles (preferably in IT/MSP environment)
Strong interpersonal skills — can make clients feel comfortable and respected
Basic understanding of IT services (email setup, user support, password resets, etc.) preferred
Tech-savvy and quick to learn new software tools
Reliable internet connection and a professional, quiet workspace

What we offer

Remote role aligned with US hours
Structured training on MSP processes, tools, and client handling
Opportunity to grow into Service Coordinator or Client Success roles
Collaborative, people-first culture with a focus on professional growth

Fulltime

Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Advanced knowledge of IT applications, software & hardware
The ability to speak both Geek and Human

Job Responsibility

Work on and resolve escalated service desk tickets
Delight our clients with a friendly, quick and helpful experience
Provide the client with advanced remote troubleshooting
Remote hardware maintenance and support
Use our ticketing system to work on and resolve service desk tickets & service requests
Managing and recording all work though our ticketing system
Make sure that client documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes

Fulltime

Service Desk Engineer

To provide a single point of contact for all clients in relation to IT issues an...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Good understanding of support tools, techniques and how technology is used to provide services
Good understanding of operating systems, business applications, printing systems and network systems
Good diagnosis skills of technical issues related of end-user hardware & software and network devices
Experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Knowledge of IT applications, software & hardware
The ability to speak both geek and human

Job Responsibility

Provide a single point of contact for all clients in relation to IT issues and incidents
Provide exceptional standards of support to all clients and support a variety of products, services, and platforms
Act in both a proactive and reactive manner and ensure that all performance targets are adhered to
Provide resolutions in an effective and timely manner
Provide an exceptional client experience
Fix 70% of incidents at first contact (where possible)
Ensure adherence to performance targets
Ensure that incidents are dealt with according to client and priority needs
Ensure all incidents are accurately logged
Take ownership of logged incidents, tracking the progress of all calls and follow-up with the client to ensure that they are satisfied with the resolution

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

Service Desk

Ocean Blue Solutions

Location:
United States , Columbus

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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