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Service Desk with German

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Sport Vision Czechia s.r.o.

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Location:
Czech Republic , Brno

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are Infosys Czech Republic. We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.

Job Responsibility:

  • Be assigned to one future-oriented, long-lasting, and eminent corporation client
  • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support)
  • Be a member of the international, dynamic, and innovative company environment

Requirements:

  • Fluent German & English language skills (written and spoken)
  • Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client)
  • Multitasking and problem solving skills
  • Knowledge of Windows, Android or iOS, Microsoft Office, etc.
  • Secondary education or professional training with a school-leaving exam

Nice to have:

Experience in IT support is beneficial (not mandatory)

What we offer:
  • Hybrid Work Model
  • 25 Days of Paid Leave
  • Performance Bonus
  • Meal Allowance
  • Multisport Card
  • Benefit Card
  • Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
  • Financial Reward for Referring Your Friends
  • Expat Assistance Services for New Joiners
  • Relocation Package (for candidates relocating from other EU countries)
  • Team Building Activities
  • Long-Term Career Prospects
  • Educational courses, training
  • Corporate events
  • Meal tickets / catering allowance
  • Holidays 5 weeks
  • Bonuses
  • Contribution to sport / culture / leisure

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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