Service Desk Tier One Job at AIS (Illinois) (Oakbrook Terrace)

Service Desk Technician

The Service Desk is responsible for the management of service requests and incid...

Location

Spain , Valencia

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

A minimum of at least 2 years of experience in a Service Desk environment, supporting customers
Working knowledge of ServiceNow or other ticketing tools
Incident and Request Management and escalation
Working knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos
Language fluency in English is required (verbal and written)
Excellent telephone manners, and interpersonal skills
Ability to work under pressure
Excellent problem-solving abilities
Active Directory On-Prem – User creation and administration
Security groups, distribution lists, service accounts, and mailbox creation and modification

Job Responsibility

Management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed
Monitoring of the corporate ICT infrastructure
Performing support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Management of support requests, incidents, and event-generated incidents in the ITSM system Service Now, and follow-up throughout the incident life cycle
Analysing and resolving incidents according to established operational procedures
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence
Managing support requests until closure
Monitoring of the ICT infrastructure through the use of various monitoring technologies
Informing customers of outages, known errors and resolution progress
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures

Fulltime

Tier 1 Help Desk Specialist

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BC...

Location

United States , Tullahoma

Salary:

Not provided

BlueWater Federal Solutions

Expiration Date

Until further notice

Requirements

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of: CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

Job Responsibility

Implement a broad set of technologies
Handle phone and email support requests as an advocate for the resolution of client issues
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems
Log and track calls using Remedy, while maintaining detailed notes of the customer's request
Write or revise user training documents and procedures
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies

Staff Software Engineer, AI & Automation

Mozilla is seeking a Staff Software Engineer to lead the next evolution of Servi...

Location

United States

Salary:

138000.00 - 217000.00 USD / Year

Mozilla

Expiration Date

Until further notice

Requirements

7+ years in IT engineering, enterprise applications, or service delivery
ITIL 4 Foundations certification (required)
Comfortable leading incident, problem, and change management (ITIL), measuring SLAs/SLOs, and using data to drive continuous service improvements
Demonstrated success owning platforms end-to-end, including lifecycle management, integrations, and adoption
Advanced proficiency in Python scripting — with proven experience developing, optimizing, and maintaining automation frameworks, APIs/webhooks, and integration logic across enterprise tools
Strong automation & scripting skills in one or more of: Python
with experience building APIs/webhooks, workflow engines, and chatbots
Advanced experience in AI & automation platforms (GenAI copilots, RPA, intelligent workflows), including security and governance guardrails for safe adoption
A builder’s mindset: bias for automation and documentation, empathy for end users, and a willingness to mentor Service Desk colleagues
Strong program/project management skills with proven ability to independently deliver initiatives

Job Responsibility

Roll out new collaboration and Enterprise GenAI capabilities: run pilots, manage change/comms, create guides, and deliver training that drives adoption and safety
Design and ship automations (scripts, workflows, chatbots, AI agents) to streamline provisioning/deprovisioning, entitlements, group lifecycle, and tier-1 deflection
Build monitoring and alerting for SaaS health and key workflows
lead incident, problem, and change practices to reduce MTTR and prevent recurrences
Define SLAs/SLOs, instrument CSAT and operational metrics, and run regular service reviews that turn data into improvements
Serve as technical escalation for complex tickets: drive resolution, perform root-cause analysis, and capture knowledge to uplevel the Service Desk
Maintain clean, current documentation: runbooks, KB articles, architecture diagrams, and admin playbooks
Champion a 'shift-left' model: expand self-service portals, guided flows, and AI virtual agents to improve velocity and user experience
Enterprise AI Security & Governance: implement guardrails for AI/automation usage, including access controls, data handling policies, compliance alignment, and ongoing risk monitoring
Cross-Functional Partnership: collaborate with People, Security, Finance, Legal, and Procurement to ensure platforms align with organizational goals

What we offer

Generous performance-based bonus plans
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting
Quarterly all-company wellness days
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

Staff Software Engineer, AI & Automation

Mozilla is seeking a Staff Software Engineer to lead the next evolution of Servi...

Location

United States; Canada

Salary:

128000.00 - 171000.00 CAD / Year

Mozilla

Expiration Date

Until further notice

Requirements

7+ years in IT engineering, enterprise applications, or service delivery
ITIL 4 Foundations certification (required)
Comfortable leading incident, problem, and change management (ITIL), measuring SLAs/SLOs, and using data to drive continuous service improvements
Demonstrated success owning platforms end-to-end, including lifecycle management, integrations, and adoption
Advanced proficiency in Python scripting — with proven experience developing, optimizing, and maintaining automation frameworks, APIs/webhooks, and integration logic across enterprise tools
Strong automation & scripting skills in one or more of: Python
with experience building APIs/webhooks, workflow engines, and chatbots
Advanced experience in AI & automation platforms (GenAI copilots, RPA, intelligent workflows), including security and governance guardrails for safe adoption
A builder’s mindset: bias for automation and documentation, empathy for end users, and a willingness to mentor Service Desk colleagues
Strong program/project management skills with proven ability to independently deliver initiatives

Job Responsibility

Roll out new collaboration and Enterprise GenAI capabilities: run pilots, manage change/comms, create guides, and deliver training that drives adoption and safety
Design and ship automations (scripts, workflows, chatbots, AI agents) to streamline provisioning/deprovisioning, entitlements, group lifecycle, and tier-1 deflection
Build monitoring and alerting for SaaS health and key workflows
lead incident, problem, and change practices to reduce MTTR and prevent recurrences
Define SLAs/SLOs, instrument CSAT and operational metrics, and run regular service reviews that turn data into improvements
Serve as technical escalation for complex tickets: drive resolution, perform root-cause analysis, and capture knowledge to uplevel the Service Desk
Maintain clean, current documentation: runbooks, KB articles, architecture diagrams, and admin playbooks
Champion a 'shift-left' model: expand self-service portals, guided flows, and AI virtual agents to improve velocity and user experience
Enterprise AI Security & Governance: implement guardrails for AI/automation usage, including access controls, data handling policies, compliance alignment, and ongoing risk monitoring
Cross-Functional Partnership: collaborate with People, Security, Finance, Legal, and Procurement to ensure platforms align with organizational goals

What we offer

Generous performance-based bonus plans to all eligible employees
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

Yardi Help Desk Support

We are seeking a detail-oriented and customer-focused Yardi Help Desk Support pr...

Location

United States , Dallas

Salary:

Not provided

AssetSoft

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance
Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules
Strong understanding of property management operations, processes, and workflows
Excellent analytical, troubleshooting, and problem-solving skills with attention to detail
Strong written and verbal communication abilities, capable of explaining technical concepts to non-technical stakeholders
Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
Proficiency in documenting support cases, resolutions, and best practices
Familiarity with help desk ticketing systems and remote support tools
Candidates with a short notice period (one month or less) will be given preference
Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred

Job Responsibility

Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs)
Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation
Handle service requests, incidents, and inquiries in a timely and professional manner
Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization
Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps
Assist in testing system configurations, patches, and upgrades before deployment
Maintain accurate records of all support activities in the ticketing system
Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements
Deliver user training and create knowledge base articles to enhance client self-service capabilities

Fulltime

New

Head of Academic PE

Wetherby Senior School are looking to appoint a Head of Academic PE to start Sep...

Location

United Kingdom , London

Salary:

Not provided

International School of Monza

Expiration Date

January 28, 2026

Requirements

The ability to teach PE to A Level
Have outstanding subject knowledge, academic qualifications and to be able to communicate their enthusiasm
Be able to deliver dynamic and effective lessons to the full ability range of pupils at the School
Highly effective communication skills for interacting with all members of the School community
A genuine commitment to pastoral care and the welfare and safeguarding of pupils
Interests and abilities that can enhance the School’s co-curricular programme
Excellent inter-personal skills
Excellent administrative, organisational, and IT skills

Job Responsibility

Lead and manage the Academic PE curriculum, including schemes of work, assessment, academic standards and enrichment
Keep curriculum content current by integrating external subject developments and promoting academic enquiry
Organise and lead educational trips to enhance pupils’ learning experiences
Manage and support departmental staff through induction, observation, feedback and professional development
Ensure consistent use of rewards, sanctions and effective behaviour management across the department
Monitor the quality of teaching, pupil tracking, written reports and scrutiny of pupil work
Support staff in meeting the needs of pupils with learning, medical, social or other difficulties
Oversee pupil progress, option choices and university applications, and develop links with university PE departments
Teach practical PE and Games across all Key Stages, with a preferred specialism in Football, Rugby or Cricket
Promote enthusiasm for sport and contribute to high-quality teaching resources and programmes of study

What we offer

Work in state-of-the-art facilities
Industry-leading professional development
Exceptional career opportunities
Mobility across our group

Fulltime

New

Crowd Technical Director

The main focus of the position will be to create crowd simulations for our CG sc...

Location

Canada , Vancouver

Salary:

100300.00 - 128300.00 CAD / Year

Disney

Expiration Date

Until further notice

Requirements

Strong knowledge of Houdini Software
Exceptional problem-solving skills with the ability to address technical and artistic challenges
In-depth understanding of cinematic principles and composition
Background working on high end VFX or animated feature-film productions
Experience working with motion capture and/or clip-based animation
Proficiency with Linux
Excellent communication skills
Ability to work under pressure and to strict deadlines whilst maintaining a high quality output

Job Responsibility

Choreograph the motion and behaviour of crowds in shots, meeting the artistic direction of the show supervisor
Manage the motions and cycles used on your show, including creating blending cycles
Assist in developing efficient workflows within Houdini, including creating and modifying internal HDAs
Creatively use existing motion and character variations to create visual diversity within a crowd
Troubleshoot technical issues within Houdini and the wider pipeline
Work with Production and your lead to meet the show deadlines
Communicate with artists across disciplines to work effectively as part of the wider show team
Attend dailies to present your work and receive feedback from the show supervisor
Collaborate within the crowd team, sharing knowledge and contributing to the development of the department

What we offer

A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered

Fulltime

New

Senior Network Engineer

Financially stable enterprise as a Senior Network Engineer specializing in cloud...

Location

United States , Des Moines

Salary:

150000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

At least 7 years of experience in senior network engineering roles, preferably in enterprise-level environments
Hands-on experience with Azure and/or other cloud networking platforms
Advanced knowledge of Palo Alto firewall configurations and management
Proficiency in F5 load balancer administration and optimization
Strong skills in Cisco routers and switches
experience with Fortinet technologies is a plus
Proven ability to lead complex networking projects and deliver results
Excellent problem-solving and communication skills, with a collaborative mindset
Relevant certifications in networking or cloud technologies are highly desirable

Job Responsibility

Design robust enterprise cloud network architectures—AWS and Azure
Manage, optimize, & secure global networks using Palo Alto firewalls
Configure & maintain F5 load balancers, ensuring seamless traffic distribution and uptime
Lead complex, high-profile networking projects from planning to execution
Maintain expertise in Cisco routing/switching (multi-vendor networking environment) and Fortinet/FortiGate
Troubleshoot advanced connectivity & routing issues (BGP, etc.)

What we offer

Competitive pay up to $150K base + Annual Bonus
Close at noon—2.5-day weekends in Summer
Paid certifications

Fulltime

Service Desk Tier One

AIS (Illinois)

Location:
United States , Oakbrook Terrace

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 05, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Desk Tier One

Service Desk Technician

Tier 1 Help Desk Specialist

Staff Software Engineer, AI & Automation

Staff Software Engineer, AI & Automation

Yardi Help Desk Support

Head of Academic PE

Crowd Technical Director

Senior Network Engineer

Service Desk Tier One

AIS (Illinois)

Location:United States , Oakbrook Terrace

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 05, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Desk Tier One

Service Desk Technician

Tier 1 Help Desk Specialist

Staff Software Engineer, AI & Automation

Staff Software Engineer, AI & Automation

Yardi Help Desk Support

Head of Academic PE

Crowd Technical Director

Senior Network Engineer

Location:
United States , Oakbrook Terrace

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 05, 2025