Service Desk Tier One Jobs

Service Desk Tier One

AIS (Illinois)

Location:
United States, Oakbrook Terrace

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Tier 1 Technician provides first tier technical and functional support by telephone, email, remote computer and possibly on-site visits to the AIS client community.

Job Responsibility:

Support proprietary technology solutions
Perform initial troubleshooting steps remotely with clients
Perform on-site duties at client sites for scheduled visits, project work or emergency service
Install and uninstall systems and software as required
Responsible for the timely return of all service parts obtained for customer repairs
Maintain and update servers and desktops for client environments
Troubleshoot basic network Issues
All other related duties as assigned

Requirements:

Experience with troubleshooting hardware, desktop operating systems (Win7/8/10) and software applications, including Microsoft Office is preferred
Familiarity with Active Directory, Exchange, Office 365 is a plus
Linux experience is a plus
Experience with RMM solutions and ticketing systems is a plus
Technical certifications preferred
Customer Service and Client Relationship management skills
Excellent communication skills – both written and verbal
Ability to work within a team environment
Must be able to pass a drug and criminal background test
Must have reliable transportation
Must be able to travel to client sites in and around the Chicagoland area on a regular basis
Must be able to lift and carry equipment as needed (50+ lbs)
Demonstrated understanding of basic and fundamental troubleshooting logic

Nice to have:

Familiarity with Active Directory, Exchange, Office 365
Linux experience
Experience with RMM solutions and ticketing systems
Technical certifications

What we offer:

Paid Training
PTO
Paid Holidays
Paid Vacation
Medical & Dental
Simple IRA

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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