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Service Desk Tier One

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AIS (Illinois)

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Location:
United States , Oakbrook Terrace

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Tier 1 Technician provides first tier technical and functional support by telephone, email, remote computer and possibly on-site visits to the AIS client community.

Job Responsibility:

  • Support proprietary technology solutions
  • Perform initial troubleshooting steps remotely with clients
  • Perform on-site duties at client sites for scheduled visits, project work or emergency service
  • Install and uninstall systems and software as required
  • Responsible for the timely return of all service parts obtained for customer repairs
  • Maintain and update servers and desktops for client environments
  • Troubleshoot basic network Issues
  • All other related duties as assigned

Requirements:

  • Experience with troubleshooting hardware, desktop operating systems (Win7/8/10) and software applications, including Microsoft Office is preferred
  • Familiarity with Active Directory, Exchange, Office 365 is a plus
  • Linux experience is a plus
  • Experience with RMM solutions and ticketing systems is a plus
  • Technical certifications preferred
  • Customer Service and Client Relationship management skills
  • Excellent communication skills – both written and verbal
  • Ability to work within a team environment
  • Must be able to pass a drug and criminal background test
  • Must have reliable transportation
  • Must be able to travel to client sites in and around the Chicagoland area on a regular basis
  • Must be able to lift and carry equipment as needed (50+ lbs)
  • Demonstrated understanding of basic and fundamental troubleshooting logic

Nice to have:

  • Familiarity with Active Directory, Exchange, Office 365
  • Linux experience
  • Experience with RMM solutions and ticketing systems
  • Technical certifications
What we offer:
  • Paid Training
  • PTO
  • Paid Holidays
  • Paid Vacation
  • Medical & Dental
  • Simple IRA

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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