Service Desk Tier One Job at AIS (Illinois) (Oakbrook Terrace)

Service Desk Technician

The Service Desk is responsible for the management of service requests and incid...

Location

Spain , Valencia

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

A minimum of at least 2 years of experience in a Service Desk environment, supporting customers
Working knowledge of ServiceNow or other ticketing tools
Incident and Request Management and escalation
Working knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos
Language fluency in English is required (verbal and written)
Excellent telephone manners, and interpersonal skills
Ability to work under pressure
Excellent problem-solving abilities
Active Directory On-Prem – User creation and administration
Security groups, distribution lists, service accounts, and mailbox creation and modification

Job Responsibility

Management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed
Monitoring of the corporate ICT infrastructure
Performing support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Management of support requests, incidents, and event-generated incidents in the ITSM system Service Now, and follow-up throughout the incident life cycle
Analysing and resolving incidents according to established operational procedures
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence
Managing support requests until closure
Monitoring of the ICT infrastructure through the use of various monitoring technologies
Informing customers of outages, known errors and resolution progress
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures

Fulltime

Tier 1 Help Desk Specialist

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BC...

Location

United States , Tullahoma

Salary:

Not provided

BlueWater Federal Solutions

Expiration Date

Until further notice

Requirements

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of: CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

Job Responsibility

Implement a broad set of technologies
Handle phone and email support requests as an advocate for the resolution of client issues
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems
Log and track calls using Remedy, while maintaining detailed notes of the customer's request
Write or revise user training documents and procedures
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies

Service Desk Analyst

Our Columbus, Ohio client has a second shift contract opportunity for a Service ...

Location

United States , Columbus

Salary:

Not provided

Revel IT

Expiration Date

Until further notice

Requirements

Troubleshooting application or device problems
determining if solution is known
publishing resolutions or workarounds in Jira Service Management Incident, Problem or Knowledge Management
providing tiers one support for team members (application, PC, laptop, peripherals, iPhones, iPads, telecommunications devices/supplies)
providing superior customer service
accurately logging tickets
effectively transitioning and escalating unresolved problems
escalating reports of chronic or unresolved problems to appropriate team lead or manager
providing timely updates to internal teams and business/stakeholder communications
maintaining a knowledge-based system of common reported problems and resolutions

Job Responsibility

75%: Answers inbound phone calls and emails during assigned shift in 7x24x365 global Help Desk
provides technical assistance and problem resolution for employees requesting help on computer or network related issues
10%: Follows up on open tickets and confirms successful resolution with end user
5%: Creates and maintains user accounts and access privileges for Active Directory and application systems
5%: Maintains content within a knowledge base through data entry of commonly reported problems and resolutions
5%: Assists on Help Desk related projects and activities as assigned by management

Fulltime

New

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

New

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

New

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities.

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors. Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities.
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base.
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution. Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution.
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards.
Adheres to established regulations, processes, procedures, plans and systems. Maintain and update process SOP Knowledge Base.
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results, and ensuring that practical problem solving is applied to any process gaps and critical escalations.
Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Contributing to the implementation of projects relating to quality improvements and service excellence.
Operational Efficiency: Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management.
Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions.

Fulltime

Executive Support Technician

The Executive Support Technician I will provide best-in-class ("white glove") IT...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
4 or more years In lieu of Bachelor's Degree: equivalent minimum of 4 years experience in field is required
5 or more years experience in enterprise or healthcare IT support
Professional experience with Apple iOS, iPadOS and MacOS and Apple hardware
Experience with Microsoft technologies including: Active Directory, Teams, Intune, Outlook, Office 365, SCCM, and video conferencing technologies.

Job Responsibility

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Responsibility in assisting providers, executives, and their support staff with the installation, configuration, and ongoing usability of supported computing platforms, mobile devices, peripheral devices and software within established standards and guidelines
Responsibility in delivering “white glove” level response to providers, executives, and their support staff over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner
Responds quickly to technology outages affecting providers, executives, and their support staff to restore service as quickly as possible
Provides audio visual support for providers, executives, and their support staff to ensure successful presentations, meetings, and events
Establishes trust while maintaining privacy and confidentiality in all dealings with providers, executives, and their support staff
Responsibility for provider onboarding related to configuration of mobile devices for patient care including EPCS enrollment, EMR mobility applications, etc
Collaborates with other HITS teams for providers, executives, and their support staff and acts as primary contact and owner for escalated issues to HITS for providers, executives, and their support staff
Works with third-party vendors to resolve technical problems with desktop computing equipment and software
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction

Fulltime

Service Desk Tier One

AIS (Illinois)

Location:
United States , Oakbrook Terrace

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 05, 2025

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Service Desk Tier One

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Location:United States , Oakbrook Terrace

Category:IT - Administration

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 05, 2025

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Job Posted:
December 05, 2025