Service Desk Technician Job at Mollie (Amsterdam)

Service Desk Technician

Mollie

Location:
Netherlands , Amsterdam

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will be the heartbeat of our internal operations. As a Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work directly enables over 900 Mollies to build the future of payments without technical friction. You aren't just fixing laptops; you are ensuring that our teams—from Engineering to Sales—stay connected, productive, and secure. With a customer-obsessed mindset, you will provide hands-on support at the office and remote assistance across Europe, turning potential tech headaches into seamless experiences.

Job Responsibility:

Act as the first line of IT support for all Mollies in the Amsterdam office, supporting the IT Bar, and across Europe remotely
Provide hands-on troubleshooting and support for MacOS and iOS devices, ensuring smooth performance and minimal downtime
Set up and maintain meeting room AV hardware
Manage the onboarding and offboarding process, ensuring new hires are fully equipped and leavers are securely offboarded
Diagnose and resolve issues related to hardware, software, network connectivity, and user accounts
Escalate complex issues to the appropriate IT teams when needed, while ensuring timely communication and follow-up with users
Keep documentation up to date, including FAQs, troubleshooting guides, and knowledge base articles
Proactively identify recurring issues, suggest improvements, and contribute to continuous service enhancement
Collaborate with the wider IT Operations team to ensure a secure, reliable, and scalable IT environment
Support the rollout of new tools, devices, and processes, ensuring smooth adoption by end-users

Requirements:

A customer-first mindset, with the ability to deliver friendly, effective, and timely support
4+ years of experience in an IT Service Desk or similar end-user support role
Strong knowledge of MacOS and iOS environments, including troubleshooting hardware and software issues
Hands-on experience with meeting room AV hardware and supporting hybrid collaboration setups
Familiarity with ticketing systems (preferably Jira) and following IT service processes (e.g. incident, request, escalation)
Solid troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
Clear and effective communication skills, with the ability to explain technical concepts to non-technical colleagues
Strong organizational skills, able to prioritize a busy workload while maintaining attention to detail
A proactive mindset, looking for recurring issues and opportunities to improve the user experience
A collaborative team player, comfortable working with IT Operations colleagues across multiple European offices
Awareness of IT security best practices to ensure safe handling of systems and devices

What we offer:

20 days working from abroad
Wellbeing Budget of €60 per month net
Lifestyle and Health Support via OpenUp
26 holiday days plus an extra 2 days off in between 27 and 31 December
Commute options including an NS Business Card and bike lease plan
Birthday off
WFH Equipment Budget of €400 for new hires
Hybrid working with WFH & Internet allowance at €60 a month
Discounted Lunch for less than €4
Health Insurance with ONVZ or €125 net towards own insurance
Annual Mollieverse event

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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