Service Desk Technician, Inetum

Service Desk Technician

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Service Desk Technician to provide on-site IT support to our users. This role involves working directly at client locations, with occasional travel to nearby areas when required (company vehicle provided). Whenever possible, remote support should also be provided.

Job Responsibility:

Resolve IT incidents and service requests on-site or remotely when applicable
Update tickets with detailed actions performed and findings
Maintain accurate records of serviced equipment
Install, troubleshoot, and resolve printing issues
Perform hardware troubleshooting, image installation (PCs and laptops), and network patching in racks
Work independently in high-pressure environments, sometimes without immediate support

Requirements:

Experience in similar roles (minimum 2 years)
Knowledge of MS Windows operating systems
Solid understanding of hardware troubleshooting
Basic knowledge of networking
Valid driver's license in Portugal
Ability to communicate in English
Availability for travel

Nice to have:

ITIL knowledge or certification

What we offer:

Company vehicle provided for travel

Additional Information:

Job Posted:
October 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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