Service Desk Technician Job at Arrive Logistics (Columbus)

Service Desk Technician

Arrive Logistics

Location:
United States , Columbus

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, and network connectivity issues. The Service Desk Technician will also have basic interaction with vendors and may be involved to start the troubleshooting process externally.

Job Responsibility:

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets
Collects additional details and provides basic troubleshooting steps per documentation
Display ability to troubleshoot known issues with minimal guidance
Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction
Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members
Handles administrative IT projects not requiring knowledge of infrastructure
Assists senior team members with projects and tickets as assigned
Take an analytical approach to troubleshooting hardware, software, and network issue
Manages imaging and configuring computers with training
Ability to work with a degree of independence within provided guidelines and documentation process
Research issues and eliminate irrelevance, with guidance from senior team members
Provide continuous communication to the team of problems and issues to ensure the quality user experience
Other assigned duties as needed, to include assistance in the case of high priority incidents

Requirements:

A high school diploma/GED equivalent
3+ years Customer Service experience, preferably with 1+ year training experience

What we offer:

medical, dental, vision, life, and disability coverage
matching 401(k) program
Employee Resource Groups
office wide engagement activities, team events, happy hours and more
casual dress code
free on site parking, plus covered parking and electric vehicle charging stations
free coffee
relocation assistance
free counseling sessions through Employee Assistance Program
company paid holidays, paid vacation time and wellness days
100% paid parental leave
Referral Program

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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