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Service Desk Technician

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Gallagher Group

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Location:
Australia , Gold Coast

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join #TeamGallagher and help protect what matters most. Be the go-to IT expert. Own the IT experience and make a real impact at Gallagher. We’re looking for an experienced IS Service Desk Technician to take charge of IT support at our Gold Coast office, supporting our Australian Security business unit. This isn’t a typical service desk role. You’ll be the primary on-site IS representative, working independently to support users, solve problems, and keep the business running — while staying connected to a wider IS team across Australia and globally. You’ll enjoy real autonomy, variety, and the chance to build strong relationships with the business.

Job Responsibility:

  • Troubleshooting hardware, software, and connectivity issues across desktops, laptops, and mobile devices
  • Supporting Microsoft 365, business applications, and user access
  • Managing incidents and service requests end-to-end via our ITSM platform
  • Building, deploying, and maintaining devices and peripherals
  • Supporting networking, telephony, and meeting room technologies
  • Providing onboarding support and guidance to new employees
  • Act as the face of IS on-site, building strong relationships with the Gold Coast team
  • Work closely with the global IS teams (including Melbourne-based support) on escalations and more complex issues
  • Identify recurring issues and contribute to improving how we deliver IT support

Requirements:

  • 3–5+ years’ experience in IT Service Desk or End User Support
  • Strong troubleshooting skills across Windows and business applications
  • Experience with Microsoft 365 and user/device administration
  • Confidence managing tickets independently and meeting SLAs
  • Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP)
  • Proactive, organised, and solutions-focused
  • Ability to communicate clearly with both technical and non-technical users

Nice to have:

Experience with Intune, SCCM, Azure/cloud platforms, telephony or AV/conferencing systems, or prior sole-charge IT experience

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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