Service Desk Technician Job at Robert Half (Winter Garden)

Service Desk Technician

The Service Desk Technician will serve as the first contact within the Service D...

Location

United States , Phoenix

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

A high school diploma/GED equivalent
3+ years Customer Service experience, preferably with 1+ year training experience.

Job Responsibility

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets
Collects additional details and provides basic troubleshooting steps per documentation
Display ability to troubleshoot known issues with minimal guidance
Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction
Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members
Handles administrative IT projects not requiring knowledge of infrastructure
Assists senior team members with projects and tickets as assigned
Take an analytical approach to troubleshooting hardware, software, and network issue
Manages imaging and configuring computers with training
Ability to work with a degree of independence within provided guidelines and documentation process

What we offer

medical, dental, vision, life, disability, and supplemental coverage
matching 401(k) program
Employee Resource Groups
office wide engagement activities, team events, happy hours and more
casual dress code
free coffee
free on-site parking
free counseling sessions through our Employee Assistance Program
company paid holidays, paid vacation time and wellness days
100% paid parental leave

Fulltime

Service Desk Technician

As a Service Desk Technician, you’ll provide critical first line support for our...

Location

United States , Santa Ana

Salary:

23.37 - 31.14 USD / Hour

First American Financial

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or related field, or equivalent hands-on experience
4 years of directly related experience within a service desk/technical support environment required
Experience supporting or using AI-powered productivity and development tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar technologies highly preferred
Familiarity with supporting end users in AI-enabled environments, including troubleshooting, guidance, and responsible use of AI tools, highly preferred
HDI Support Center Analyst preferred
Proven excellent customer service skills
Good communication, problem solving skills, and telephone etiquette
Ability to use Service Desk standards and follow guidelines
Current understanding of PC/Laptop, hardware, peripherals, mobile devices, and software/applications including some of which are proprietary
hosted on prem and/or cloud based

Job Responsibility

Support break/fix technical issues of all enterprise applications, hardware, and software [including proprietary] used at First American
Provide support for AI-powered tools and platforms used across the organization, including Microsoft Copilot, ChatGPT, Claude, Cursor, and other emerging AI technologies
Provide accurate and creative solutions to customer issues to ensure quick restoration of customer productivity
Follows Knowledge Centered Service (KCS) and IT Infrastructure Library (ITIL) methodology
Creates and maintains knowledge base articles, using their KCS Foundations methodology to become a KCS Contributor
Maintains a current level of technical knowledge of relevant products (software and hardware), AI tools, and support policies to provide accurate solutions to customers
Tracks and documents all contacts into IT Service Management software
May perform additional duties relating to specific First American applications as assigned
Recommends systems modifications and AI-enabled solutions to reduce user problems and improve productivity
Escalates more complex problems to a more senior level technician

What we offer

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

Fulltime

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Desk Technician

Location

United States , Washington

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and a minimum of three years of experience
Required experience includes support of standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), Active Directory, and work on a service desk
Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune
Must have foundational understanding of physical, network, and application layers
familiarity with TCP/IP tools and protocol commands to resolve technical issues
ITSM ticketing system experience required
Ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team in a fast-paced environment
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Serve as the initial point of contact and resolution for IT related incidents and requests
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk
Interface directly with supported end-users to provide hardware, software, and network problem resolution
Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians
Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM
Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices
Experience troubleshooting core services (file, email, print, web, applications, and network)
Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk

Fulltime

Enterprise Service Desk Technician

Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to supp...

Location

United States , Kansas City

Salary:

50000.00 - 60000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

1+ years of IT experience
Windows OS support, Microsoft Office/Outlook
Laptops, desktops, printers, mobile devices (iPhones)
Ticketing systems (Remedy preferred) and remote desk takeover tools
Strong troubleshooting and customer service skills
Experience meeting service level goals in a high-volume IT support environment
IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)
Active Secret Clearance

Job Responsibility

Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations
Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools

What we offer

PTO
Paid Holidays
Medical
Dental
Vision
401K
Tuition Reimbursement
Sick Leave as required by law

Fulltime

IT Service Desk Technician (Level 1)

As an IT Service Desk Technician (Level 1) for British Engineering Services Grou...

Location

United Kingdom , Manchester

Salary:

26000.00 - 30000.00 GBP / Year

BES Group

Expiration Date

Until further notice

Requirements

Some experience in an IT support, service desk, or customer service environment
Knowledge of Windows 10/11, Microsoft 365, and end-user devices
Exposure to identity and access management (Entra ID/Azure AD)
Understanding of basic IT security principles and patching
Strong troubleshooting and problem-solving skills
Clear and professional communication skills with non-technical users
Ability to manage multiple tasks and priorities effectively
Good attention to detail and documentation skills
A collaborative approach to working within a team
Full UK driving licence and access to your own vehicle (essential)

Job Responsibility

Act as first point of contact for IT support via phone, email, Teams, or service management systems
Log, manage, and progress incidents and service requests accurately
Resolve hardware, software, and Microsoft 365-related issues
Build, configure, and support end-user devices using standard tools and images
Support joiner, mover, and leaver processes, including equipment provisioning and returns
Maintain accurate IT asset records and documentation
Document resolutions clearly to support knowledge sharing and continuous improvement
Escalate more complex issues to relevant teams where required
Assist with knowledge base articles and service improvement activity

What we offer

Starting salary between £26,000 - £30,000, negotiable depending on experience
A flexible working approach
Up to 10% pension contribution
2 x life cover
Enhanced maternity/adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day's holiday for your birthday every year
An extra day's holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme

Fulltime

Service Desk Technician I

Acts as the primary point of contact for providing customer support via phone, e...

Location

Serbia

Salary:

Not provided

Valvoline Global

Expiration Date

Until further notice

Requirements

Educational Qualification: IV, Computer Science and Information Technology
Licenses/Certifications: None
Foreign Language Proficiency: English language
Years of Experience: Minimum 1 year

Job Responsibility

Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service
Determines the best solutions for reported issues using information communicated by the client
Guides clients through the problem-solving process
Escalates unresolved issues to the next level of support using well-established processes
Records information about reported issues and their solutions in the ServiceNow database
Monitors and updates client statuses and information
Provides accurate information about IT products or services
Escalates all customer feedback or suggestions to the appropriate internal team
Identifies and suggests possible improvements within procedures
Collaborates with other members of the IT team and vendors

Fulltime

Service Desk Technician I

Acts as the primary point of contact for providing customer support via phone, e...

Location

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Educational Qualification: IV, Computer Science and Information Technology
Licenses/Certifications:
Foreign Language Proficiency: English language
Years of Experience: Minimum 1 year

Job Responsibility

Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service
Determines the best solutions for reported issues using information communicated by the client
Guides clients through the problem-solving process
Escalates unresolved issues to the next level of support using well-established processes
Records information about reported issues and their solutions in the ServiceNow database
Monitors and updates client statuses and information
Provides accurate information about IT products or services
Escalates all customer feedback or suggestions to the appropriate internal team
Identifies and suggests possible improvements within procedures
Collaborates with other members of the IT team and vendors

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Service Desk Technician

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