Service Desk Technician Job at Arrive Logistics (Phoenix)

Service Desk Technician

As a Service Desk Technician, you’ll provide critical first line support for our...

Location

United States , Santa Ana

Salary:

23.37 - 31.14 USD / Hour

First American Financial

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or related field, or equivalent hands-on experience
4 years of directly related experience within a service desk/technical support environment required
Experience supporting or using AI-powered productivity and development tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar technologies highly preferred
Familiarity with supporting end users in AI-enabled environments, including troubleshooting, guidance, and responsible use of AI tools, highly preferred
HDI Support Center Analyst preferred
Proven excellent customer service skills
Good communication, problem solving skills, and telephone etiquette
Ability to use Service Desk standards and follow guidelines
Current understanding of PC/Laptop, hardware, peripherals, mobile devices, and software/applications including some of which are proprietary
hosted on prem and/or cloud based

Job Responsibility

Support break/fix technical issues of all enterprise applications, hardware, and software [including proprietary] used at First American
Provide support for AI-powered tools and platforms used across the organization, including Microsoft Copilot, ChatGPT, Claude, Cursor, and other emerging AI technologies
Provide accurate and creative solutions to customer issues to ensure quick restoration of customer productivity
Follows Knowledge Centered Service (KCS) and IT Infrastructure Library (ITIL) methodology
Creates and maintains knowledge base articles, using their KCS Foundations methodology to become a KCS Contributor
Maintains a current level of technical knowledge of relevant products (software and hardware), AI tools, and support policies to provide accurate solutions to customers
Tracks and documents all contacts into IT Service Management software
May perform additional duties relating to specific First American applications as assigned
Recommends systems modifications and AI-enabled solutions to reduce user problems and improve productivity
Escalates more complex problems to a more senior level technician

What we offer

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

Fulltime

Service Desk Technician

We are seeking a Level 2 Service Desk Technician with prior Managed Service Prov...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience working in a Managed Service Provider (MSP) environment
Hands-on experience with ticketing/PSA tools such as Kaseya, ConnectWise, or Zendesk
Strong networking fundamentals, including diagnosing and resolving VPN-related issues
Experience configuring and supporting: SonicWall firewalls
Ubiquiti wireless access points
Ability to work across multiple clients and technologies simultaneously in a fast-paced setting

Job Responsibility

Handle inbound support calls, emails, and ticket requests across multiple client environments
Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution
Troubleshoot and resolve Level 2 technical issues prior to escalation
Identify recurring problems and proactively implement solutions to prevent future incidents
Reduce unnecessary escalations by independently resolving complex issues
Support and enhance the organization’s overall security posture through best practices and vigilance

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in our company 401(k) plan

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Desk Technician

Location

United States , Washington

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and a minimum of three years of experience
Required experience includes support of standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), Active Directory, and work on a service desk
Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune
Must have foundational understanding of physical, network, and application layers
familiarity with TCP/IP tools and protocol commands to resolve technical issues
ITSM ticketing system experience required
Ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team in a fast-paced environment
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Serve as the initial point of contact and resolution for IT related incidents and requests
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk
Interface directly with supported end-users to provide hardware, software, and network problem resolution
Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians
Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM
Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices
Experience troubleshooting core services (file, email, print, web, applications, and network)
Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk

Fulltime

Service Desk Technician

Location

Italy , Brindisi

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

Graduation from secondary school supplemented by training in IT, preferably with diploma
Expert knowledge of English is required (written and verbal)
Experience in CRM system
Good knowledge of the following O365 package
Excellent telephone manners
Good interpersonal skills
Ability to work under pressure and with minimum supervision
Ability to write documentation & and reports
Creativity/ ability to find innovative solutions
Willingness to learn on the job

Job Responsibility

Logging service calls and emails in the customer CRM system
Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents
Producing Technical Documentation or User Manuals as required

What we offer

Teleworking Options: Yes, up to 2 days per week

Parttime

Service Desk Technician

The Service Desk is responsible for the management of service requests and incid...

Location

Spain , Valencia

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

A minimum of at least 2 years of experience in a Service Desk environment, supporting customers
Working knowledge of ServiceNow or other ticketing tools
Incident and Request Management and escalation
Working knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos
Language fluency in English is required (verbal and written)
Excellent telephone manners, and interpersonal skills
Ability to work under pressure
Excellent problem-solving abilities
Active Directory On-Prem – User creation and administration
Security groups, distribution lists, service accounts, and mailbox creation and modification

Job Responsibility

Management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed
Monitoring of the corporate ICT infrastructure
Performing support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Management of support requests, incidents, and event-generated incidents in the ITSM system Service Now, and follow-up throughout the incident life cycle
Analysing and resolving incidents according to established operational procedures
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence
Managing support requests until closure
Monitoring of the ICT infrastructure through the use of various monitoring technologies
Informing customers of outages, known errors and resolution progress
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures

Fulltime

Service Desk Technician

This position will serve as the initial customer interface for all local IT issu...

Location

United States , Dahlgren

Salary:

80000.00 - 86000.00 USD / Year

Innovative Management Concept

Expiration Date

Until further notice

Requirements

CompTIA Security+CE or higher certification to meet IAT Level II requirements
Pursuant to a government contract, this specific position requires U.S. Citizenship
Current DoD TS/SCI clearance eligibility day one and prior to entry on duty
Three to seven years of help desk experience or related technical field experience
Maintain technical and management certifications as per DoDM 8140.03
Compliance with DoD and Command’s Cybersecurity Policies
Experience with Computer set-up, configuration, and troubleshooting
Experience with MS Office, Adobe, authorized Web Browsers
Experience with Incident management process and its application
Detail-oriented and highly organized, with excellent written and oral communication skills

Job Responsibility

Provide walk-in and live, onsite telephone coverage during normal service hours
Answer customer telephone calls and emails to the service desk during normal service hours
Record any additional information obtained from the user in the ITSM system
Provide users with a ticket number via email if/when the user does not submit a ticket for support
Perform initial diagnosis and analysis of incidents and provide immediate resolution and recovery when possible
or facilitate effective hand-off escalation of incidents as needed
Use knowledge of software associated with the Standard Desktop Configuration (MS Office, Adobe, and current authorized web browsers)
Provide in-depth and high-level onsite telephone support to the end-user community on problems, questions, and use related to hardware, software, and networks, and dispatching field engineers from the appropriate team when applicable
Set up, configure, use, and troubleshoot classified systems and networks
Use automated help desk management systems for efficient support operations

What we offer

401(k) with a 3% employer match
paid time off
paid holidays
FSA spending
dental
vision
health insurance
company-sponsored AD&D
life insurance
may also be eligible for a bonus and/or other incentives

Fulltime

Service Desk Technician

The Service Desk Technician will serve as the first contact within the Service D...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

A high school diploma/GED equivalent
3+ years Customer Service experience, preferably with 1+ year training experience
Proficient in English and Spanish

Job Responsibility

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets
Collects additional details and provides basic troubleshooting steps per documentation
Display ability to troubleshoot known issues with minimal guidance
Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction
Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members
Handles administrative IT projects not requiring knowledge of infrastructure
Assists senior team members with projects and tickets as assigned
Take an analytical approach to troubleshooting hardware, software, and network issue
Ability to work with a degree of independence within provided guidelines and documentation process
Research issues and eliminate irrelevance, with guidance from senior team members

What we offer

monthly grocery vouchers
vacation days
savings fund
medical insurance (including dental and vision plans)
casual dress code
office wide engagement activities, team events, happy hours and more
new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
free coffee
free counseling sessions through our Employee Assistance Program
Referral Program

Fulltime

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