Service Desk Technician

• Logging service calls and emails in the customer CRM system
• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents
• Producing Technical Documentation or User Manuals as required

• Graduation from secondary school supplemented by training in IT, preferably with diploma
• Expert knowledge of English is required (written and verbal)
• Experience in CRM system
• Good knowledge of the following O365 package
• Excellent telephone manners
• Good interpersonal skills
• Ability to work under pressure and with minimum supervision
• Ability to write documentation & and reports
• Creativity/ ability to find innovative solutions
• Willingness to learn on the job

Related certifications are valuable

Teleworking Options: Yes, up to 2 days per week