Service Desk Technician Jobs

New

Service Desk Technician

The Service Desk is responsible for the management of service requests and incid...

Location

Spain , Valencia

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

A minimum of at least 2 years of experience in a Service Desk environment, supporting customers
Working knowledge of ServiceNow or other ticketing tools
Incident and Request Management and escalation
Working knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos
Language fluency in English is required (verbal and written)
Excellent telephone manners, and interpersonal skills
Ability to work under pressure
Excellent problem-solving abilities
Active Directory On-Prem – User creation and administration
Security groups, distribution lists, service accounts, and mailbox creation and modification

Job Responsibility

Management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed
Monitoring of the corporate ICT infrastructure
Performing support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Management of support requests, incidents, and event-generated incidents in the ITSM system Service Now, and follow-up throughout the incident life cycle
Analysing and resolving incidents according to established operational procedures
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence
Managing support requests until closure
Monitoring of the ICT infrastructure through the use of various monitoring technologies
Informing customers of outages, known errors and resolution progress
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures

Fulltime

New

IT Service Desk Technician

A leading North American distributor is conducting a confidential search for an ...

Location

United States , Pleasant Prairie

Salary:

30.00 - 40.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (Bachelor’s degree preferred)
3+ years of IT service desk or data-center operations experience
DataClear Certification (or equivalent recognized data-security credential) required
Proficiency with ITIL-compliant service management platforms (ServiceNow preferred)
Experience in incident, change, and problem management across multi-location data centers

Job Responsibility

Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues
Create and manage incident tickets, escalating to the appropriate support groups as needed
Lead or assist with major IT incident management to quickly resolve business-impacting issues
Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution
Conduct user account setup, security maintenance, and systems monitoring

What we offer

Complete health insurance and 401(k) with 6% employer match starting day one
Multiple bonus programs, paid holidays, and generous paid time off
Tuition assistance for professional continuing education

Fulltime

New

IT Service Desk Technician

Reporting to the IT Technical Support Supervisor, you will work as part of a tea...

Location

United Kingdom , Portsmouth

Salary:

36363.00 - 39151.00 GBP / Year

Portsmouth City Council

Expiration Date

January 04, 2026

Requirements

2 years+ experience
Relevant IT qualification (Comp TIA A+, Degree, etc.)
Positive, energetic and takes pride in your and our success
Be a major contributor, who is committed to team success
Able to deliver excellent customer service
The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for the post
Consistent, supportive, proactive and flexible in the way you deliver
Responsible and accountable for delivery of your personal tasks and outcomes
Tenacious in pursuing resolution of difficult issues
Able to de-escalate and deal with challenging situations

Job Responsibility

Providing second line support to users based at home and across various locations in Portsmouth
Supporting desktop and mobile devices
Delivering exceptional customer service through the effective triaging, logging, investigation and resolution of IT incidents, problems and requests
Receiving and handling requests for support following agreed procedures
Responding to common requests for support by providing information to enable problem resolution
Promptly allocating unresolved calls as appropriate
Delivering an exceptional end to end service to our customers
Required to participate in a team rota to cover the period between 8:00am and 5:00pm, Monday to Friday
Occasionally required to undertake some work during the evening or at weekends
Required to provide out of hours support during elections

Fulltime

Senior Service Desk Technician

Our client is seeking a Senior Service Desk Technician to provide advanced techn...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or equivalent experience
3+ years in Service Desk/Help Desk with advanced troubleshooting
leadership/mentoring experience preferred
ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools

Job Responsibility

Troubleshoot complex IT issues related to hardware, software, and networks
Engage professionally with end users
Track service desk metrics, generate performance reports, and document resolutions
Stay updated on emerging technologies and share insights with the team

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

New

IT Service Desk Operator

The IT Service Desk Operator is an integral part of the IT Services team and is ...

Location

United Kingdom , Norwich

Salary:

28031.00 - 32080.00 GBP / Year

Norwich University of the Arts

Expiration Date

January 11, 2026

Requirements

Technical knowledge, skills and ability to respond to and fix a wide range of typical IT problems
Ability to communicate and offer reassurance to the end user
Experience to know when to escalate problems to 2nd and 3rd line technicians
Excellent and accurate record keeping
Knowledge and experience of service desk applications
Ability to move computer hardware around various city centre buildings and prepare hardware for secure disposal

Job Responsibility

Provide first class support to all academic and professional services colleagues
Work closely with Service Desk Administrator and IT Technicians
Ensure all Service Desk tickets are fully completed
Keep asset information up to date as changes occur
Help enhance service desk application functionality and improve user experience
Develop best-in-class IT service
Guide members of the University community through technical problems

Fulltime

Help Desk Technician

We are offering an opportunity for a skilled Help Desk Technician to join our te...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in using a Ticketing System for managing and resolving issues
Capability to perform Basic Network Troubleshooting to identify and fix common network problems
Familiarity with Network Hardware such as routers, switches, and hubs
Competence in Network Troubleshooting, including the ability to diagnose and resolve more complex network issues
Ability to perform Computer Data Entry tasks quickly and accurately
Experience in Data Entry, demonstrating attention to detail and organizational skills
Ability to handle High-Volume Data Entry tasks efficiently without compromising on accuracy or speed
Strong Customer Service skills, with a focus on providing helpful and responsive service
Track record of providing Superior Customer Service, demonstrating the ability to exceed customer expectations and resolve any issues effectively

Job Responsibility

Troubleshoot and resolve a variety of Windows environment issues
Assist end-users with networking, IP addresses, routers, hookups, and connectivity problems
Provide excellent customer service and respond to inquiries in a timely manner
Utilize ticketing systems to track and resolve issues effectively
Conduct basic network troubleshooting and maintain network hardware
Manage high-volume data entry tasks with accuracy and efficiency
Collaborate with team members in a fast-paced, dynamic environment
Monitor customer accounts and take appropriate actions when necessary
Document all actions and solutions for future reference
Contribute to the growth and success of the team by sharing knowledge and skills

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

New

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

Help Desk Technician

We are offering a long term contract employment opportunity for a Help Desk Tech...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in handling a Ticketing System
Demonstrable ability in Basic Network Troubleshooting
Familiarity with Network Hardware
Capability in comprehensive Network Troubleshooting
Proficient in Computer Data Entry
Experience in Data Entry
Capability to handle High-Volume Data Entry
Excellent Customer Service skills
Ability to provide Superior Customer Service

Job Responsibility

Efficiently troubleshoot network issues and ensure connectivity
Handle high-volume data entry tasks with accuracy
Utilize ticketing system to manage and resolve customer queries
Provide superior customer service by addressing customer issues promptly
Collaborate in a team environment to enhance the quality of service
Contribute to maintaining accurate customer credit records
Assist in setting up routers and other network hardware
Actively participate in enhancing the functionality of various Windows Environments
Use problem-solving skills to handle complex technical issues
Monitor customer accounts and take necessary action when required

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Service Desk Technician

United ITs

Location:
Italy, Brindisi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 13, 2025

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