Service Desk Technician I Job at Valvoline Global

Service Desk Technician I

Acts as the primary point of contact for providing customer support via phone, e...

Location

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Educational Qualification: IV, Computer Science and Information Technology
Licenses/Certifications:
Foreign Language Proficiency: English language
Years of Experience: Minimum 1 year

Job Responsibility

Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service
Determines the best solutions for reported issues using information communicated by the client
Guides clients through the problem-solving process
Escalates unresolved issues to the next level of support using well-established processes
Records information about reported issues and their solutions in the ServiceNow database
Monitors and updates client statuses and information
Provides accurate information about IT products or services
Escalates all customer feedback or suggestions to the appropriate internal team
Identifies and suggests possible improvements within procedures
Collaborates with other members of the IT team and vendors

Service Desk Technician

The Service Desk Technician will serve as the first contact within the Service D...

Location

United States , Phoenix

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

A high school diploma/GED equivalent
3+ years Customer Service experience, preferably with 1+ year training experience.

Job Responsibility

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets
Collects additional details and provides basic troubleshooting steps per documentation
Display ability to troubleshoot known issues with minimal guidance
Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction
Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members
Handles administrative IT projects not requiring knowledge of infrastructure
Assists senior team members with projects and tickets as assigned
Take an analytical approach to troubleshooting hardware, software, and network issue
Manages imaging and configuring computers with training
Ability to work with a degree of independence within provided guidelines and documentation process

What we offer

medical, dental, vision, life, disability, and supplemental coverage
matching 401(k) program
Employee Resource Groups
office wide engagement activities, team events, happy hours and more
casual dress code
free coffee
free on-site parking
free counseling sessions through our Employee Assistance Program
company paid holidays, paid vacation time and wellness days
100% paid parental leave

Fulltime

Service Desk Technician

As a Service Desk Technician, you’ll provide critical first line support for our...

Location

United States , Santa Ana

Salary:

23.37 - 31.14 USD / Hour

First American Financial

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or related field, or equivalent hands-on experience
4 years of directly related experience within a service desk/technical support environment required
Experience supporting or using AI-powered productivity and development tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar technologies highly preferred
Familiarity with supporting end users in AI-enabled environments, including troubleshooting, guidance, and responsible use of AI tools, highly preferred
HDI Support Center Analyst preferred
Proven excellent customer service skills
Good communication, problem solving skills, and telephone etiquette
Ability to use Service Desk standards and follow guidelines
Current understanding of PC/Laptop, hardware, peripherals, mobile devices, and software/applications including some of which are proprietary
hosted on prem and/or cloud based

Job Responsibility

Support break/fix technical issues of all enterprise applications, hardware, and software [including proprietary] used at First American
Provide support for AI-powered tools and platforms used across the organization, including Microsoft Copilot, ChatGPT, Claude, Cursor, and other emerging AI technologies
Provide accurate and creative solutions to customer issues to ensure quick restoration of customer productivity
Follows Knowledge Centered Service (KCS) and IT Infrastructure Library (ITIL) methodology
Creates and maintains knowledge base articles, using their KCS Foundations methodology to become a KCS Contributor
Maintains a current level of technical knowledge of relevant products (software and hardware), AI tools, and support policies to provide accurate solutions to customers
Tracks and documents all contacts into IT Service Management software
May perform additional duties relating to specific First American applications as assigned
Recommends systems modifications and AI-enabled solutions to reduce user problems and improve productivity
Escalates more complex problems to a more senior level technician

What we offer

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

Fulltime

Service Desk Technician

We are seeking a Level 2 Service Desk Technician with prior Managed Service Prov...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience working in a Managed Service Provider (MSP) environment
Hands-on experience with ticketing/PSA tools such as Kaseya, ConnectWise, or Zendesk
Strong networking fundamentals, including diagnosing and resolving VPN-related issues
Experience configuring and supporting: SonicWall firewalls
Ubiquiti wireless access points
Ability to work across multiple clients and technologies simultaneously in a fast-paced setting

Job Responsibility

Handle inbound support calls, emails, and ticket requests across multiple client environments
Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution
Troubleshoot and resolve Level 2 technical issues prior to escalation
Identify recurring problems and proactively implement solutions to prevent future incidents
Reduce unnecessary escalations by independently resolving complex issues
Support and enhance the organization’s overall security posture through best practices and vigilance

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in our company 401(k) plan

Is Service Desk Technician

This is not your typical service desk role. Based in our UK office, you’ll be th...

Location

United Kingdom , Warwick

Salary:

Not provided

Gallagher Group

Expiration Date

June 19, 2026

Requirements

3–5+ years’ experience in IT Service Desk or End User Support
Strong troubleshooting skills across Windows environments and business applications
Experience with Microsoft 365 and user/device administration
Familiarity with ITSM tools and working to SLAs
Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP)
A proactive, organised approach with strong communication skills

Job Responsibility

Provide Level 1–2 support across desktops, laptops, mobile devices, and core business systems
Manage incidents and service requests end-to-end using ITSM tools, ensuring timely resolution against SLAs
Build, configure, and maintain user devices, accounts, and access across the environment
Troubleshoot networking, telephony, and meeting room technology issues
Act as the primary IS contact for the UK office, supporting users and onboarding new starters
Work closely with global IS teams on escalations, contribute to continuous improvement, and help enhance how IT support is delivered across the business

What we offer

Competitive salary and bonus opportunities
A supportive, collaborative team environment
Opportunities to grow your career within a global organisation
Social activities, team events, and wellbeing initiatives

Fulltime

Associate Service Desk Technician

Associate Service Desk Technician At Horizontal Digital, we hold ourselves to o...

Location

India , Vadodara

Salary:

Not provided

Horizontal Digital

Expiration Date

Until further notice

Requirements

2+ years of experience in Jira, Confluence administration and customization
Experience working with executive-level customers
Collaborative approach

Job Responsibility

Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk)
As part of the 24*7 support team, you will be working in different shifts to support customers
Maintain JIRA projects, advanced custom workflows, and permissions
Create comprehensive JIRA workflows, permission schemes, and notification schemes
Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-ins
Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
Work with development and design teams to identify procedural efficiencies, such as with Jira Workflows, custom fields, etc
Excellent in handling Change and Configuration Management Processes
Aware of industry best practices Generate documentation on workflows and processes implemented in JIRA to support runbooks
Train and support users on the best practices for using the Atlassian toolset

Fulltime

It Service Desk Technician

We are seeking a dedicated and customer-focused IT Service Desk Technician to jo...

Location

India , Bangalore

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment
Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365
Proficiency in troubleshooting common desktop, laptop, and mobile device issues
Familiarity with remote support tools and technologies
Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users
Customer-centric approach with a passion for delivering exceptional customer service
Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues
Ability to work independently and collaboratively in a fast-paced and dynamic environment
Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using enterprise ticketing systems and tools
Willingness to work in different shifts to provide 24/7 support, if required

Job Responsibility

Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools
Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs
Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques
Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution
Follow standard operating procedures to assist with IT account provisioning and deprovisioning
Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided
Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures
Contribute to the knowledge base by creating and updating support articles, guides, and FAQs
Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery

Fulltime

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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