CrawlJobs Logo

Service Desk Technical Trainer and Coach

nttdata.com Logo

NTT DATA

Location Icon

Location:
Romania , Bucharest

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The IT Service Desk Technical Trainer and Quality Coach is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training.

Job Responsibility:

  • Design and edit basic e-learning, virtual, blended and classroom curriculum
  • Assist with revising and maintaining curricula and training materials
  • Consult with team members to ensure produced training meets current needs to support learning outcomes
  • Conceptualize and create graphical images, flow charts, and diagrams to support training curriculum
  • Deliver basic e-learning, web-based, and classroom curriculum
  • Deliver course materials within a strict yet ever changing timeline set by the business units
  • Assist in coordinating with relevant groups for continuous refining and improving processes to ensure effective outcome in terms of performance
  • Review, analyze key performance metrics using statistical tools and suggest actions leading to resolution and improvements in processes
  • Conduct internal process audits to assess the functioning and process compliance in small and medium projects
  • Perform side-by-sides, and monitoring agent calls, with particular attention to technical/ functional excellence
  • Provide ongoing, on-the-floor support and development of agents' technical knowledge, continually raising the bar for quality and service levels

Requirements:

  • Strong class presentation, facilitation, and management skills
  • Ability to communicate clearly at all organizational levels
  • Technical support experience within a dynamic corporate environment
  • B2 or above on minimum one of the following languages: Dutch, Spanish, Portuguese, Italian
  • English: C1 or above
  • Adaptability and ability to take ownership of challenging tasks
  • Availability to work on-site or hybrid, according to business needs from Bucharest (Piata Unirii office)

Nice to have:

  • IT Service Desk Experience
  • Trainer or Quality Coach experience
  • Availability to travel occasionally
  • ITIL V4 knowledge & CompTIA A+
What we offer:
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Desk Technical Trainer and Coach

Help Desk Supervisor

Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to...
Location
Location
United States , Seattle
Salary
Salary:
90000.00 - 120000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service desk management or a similar IT leadership role
  • Strong knowledge of Active Directory, including user and group management
  • Familiarity with IT service management (ITSM) frameworks and tools
  • Ability to manage service desk tickets effectively, ensuring timely resolution
  • Experience in deskside support, including troubleshooting hardware and software issues
  • Exceptional organizational and communication skills
  • Leadership capabilities with a focus on team development and performance optimization
  • Knowledge of industry standards and best practices for IT operations
  • 5+ years of experience in IT Support, Desktop Support, or Help Desk environments
  • Prior experience as a lead technician or supervisor
Job Responsibility
Job Responsibility
  • Oversee, coach, and support a team of Help Desk technicians and analysts
  • Set performance expectations, manage reviews, and support hiring and onboarding
  • Serve as the main escalation point for complex technical issues
  • Promote a culture of high-quality service and operational accountability
  • Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment
  • Track and improve SLAs, response times, and resolution quality
  • Provide advanced troubleshooting for hardware, software, and system issues
  • Identify recurring issues and implement proactive, long-term solutions
  • Maintain documentation, processes, and support procedures
  • Partner with attorneys, business teams, and firm leadership to address technology needs
What we offer
What we offer
  • Medical, dental, and vision insurance
  • 401(k) with employer match + profit sharing
  • Paid holidays, PTO, parental leave
  • Commuter benefits
  • Disability & life insurance
  • Community service leave
  • Wellness programs
  • detail oriented training and development opportunities across firm offices
  • Fulltime
Read More
Arrow Right
New

Senior Software Engineer, ML Data Platform

DUTIES: Develop fast, robust, and spike-resistant data consumption, data mining...
Location
Location
United States , Detroit
Salary
Salary:
216418.50 USD / Year
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Electronic Engineering, Management Information Systems, or related field of study and Five (5) years of experience as a Software Engineer, Programmer Analyst, or related occupation
  • Five (5) years of experience with: Building Peta Byte (PB) scale data management systems
  • Optimizing those data processing clusters for cost efficiency and performance
  • Building serving systems capable of delivering data at high-throughput, low-latency and high QPS (Queries Per Second) in a cost-efficient and spike-resilient manner
  • Building scalable infrastructure on the cloud with Python, Java, or Scala
  • Writing SQL queries for analytic purposes.
Job Responsibility
Job Responsibility
  • Develop fast, robust, and spike-resistant data consumption, data mining, and processing tools for the entire company
  • Develop orchestration for large-scale post-processing, and computational pipelines
  • Participate in the development, optimization and productionization of the next generation data processing platform using Beam and Spark in the cloud
  • Build self-serve capabilities to help customers to adopt the next generation data processing platform
  • Use the latest cloud technologies to own, design, implement, and test scalable distributed data systems in the cloud
  • Champion engineering excellence by continuously improving systems and processes
  • Own technical projects from start to finish, contribute to the team’s product roadmap, and be responsible for major technical decisions and tradeoffs
  • Effectively participate in team’s planning, code reviews and design discussions
  • Consider the effects of projects across multiple teams and proactively manage conflicts
  • Work with partner teams and orgs to achieve cross-organizational goals and satisfy broad requirements
What we offer
What we offer
  • An incentive pay program offers payouts based on company performance, job level, and individual performance
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Bakersfield
Salary
Salary:
18.90 - 28.90 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 31, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • and other programs
  • Parttime
Read More
Arrow Right
New

Counsel, Special Investigations, Legal and Compliance

Counsel - Special Investigations, Legal and Compliance will lead and support sen...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Juris Doctor from an accredited law school
  • Active license to practice law in the United States
  • 5+ years of relevant legal experience in a major law firm, in-house legal department, government role, or a combination thereof
  • Meaningful experience in one or more of the following areas: internal investigations, compliance, white collar matters, employment law, government investigations, or prosecutorial work
  • Demonstrated experience handling sensitive investigations involving potential misconduct, fraud, or compliance concerns
  • Working knowledge of U.S. anti-bribery and anti-corruption laws, including the Foreign Corrupt Practices Act, as well as export compliance requirements
  • Strong analytical, interviewing, writing, and oral communication skills
  • Ability to assess issues objectively, manage ambiguity, and reach sound, well-supported conclusions
  • Ability to work independently, manage multiple priorities, and drive matters through to completion
  • Strong judgment, professionalism, and discretion in handling confidential matters
Job Responsibility
Job Responsibility
  • Develop investigative strategies and workplans for allegations of misconduct, fraud, policy violations, and other high-risk matters
  • Conduct prompt, thorough, and objective investigations in accordance with professional and legal standards
  • Identify, gather, and assess relevant sources of information, including documents, data, financial records, and witness testimony
  • Conduct effective informational and interrogatory interviews
  • Evaluate facts, identify key issues, and determine investigative findings based on evidence and sound legal judgment
  • Prepare clear, concise, and defensible written investigative materials and present findings to appropriate stakeholders in a timely manner
  • Recommend corrective actions, process improvements, and internal control enhancements based on investigative outcomes
  • Maintain strict confidentiality and handle sensitive information with discretion
  • Continually assess and improve investigative processes to drive efficiency, consistency, and quality
  • Provide practical legal and compliance counsel on issues involving anti-bribery and anti-corruption, conflicts of interest, export compliance, third-party risk, and related compliance matters
  • Fulltime
Read More
Arrow Right
New

Assistant Category Manager - Consumables & General Merchandise

Role: Assistant Category Manager - Consumables & General Merchandise. Contract: ...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
boots.com Logo
Boots
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a category assistant or in a junior buying/category manager role within a trading function
  • Strong organisational skills to manage multiple big brands across various subcategories
  • Proficiency in MS Excel, with the ability to extract and manipulate raw data and analyse performance and commercial data effectively
  • Exceptional communication skills, ensuring accuracy and a 'right first time' mentality
  • Experience in supplier funding to maximise commercial opportunities
  • Strong presentation skills and ability to delve into reporting requirements
  • Occasional travel to Ireland
Job Responsibility
Job Responsibility
  • Supporting the sales plan for the category and enhancing the customer journey through promotions
  • Support the Category Manager in delivery of the annual budget and negotiation of JBP's with the Irish supplier base
  • Providing exceptional communication and problem-solving support to our stores
  • Analysing sales performance to define product ranges and space in-store
  • Building strong relationships with UK counterparts to cascade UK-led plans
  • Identifying local opportunities in Ireland and launching new products ahead of the market
  • Delivering and leading reporting calls weekly and monthly to a variety of stakeholders across the UK and Ireland
What we offer
What we offer
  • Boots Retirement Savings Plan (up to 6% company contribution)
  • Generous employee discounts for you and a family member
  • Enhanced maternity/paternity/adoption leave pay
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Maple Grove
Salary
Salary:
17.00 - 27.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 14, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Line Sanitor - 1st Shift

Generally provides and maintains the plant and other areas in a clean and sanita...
Location
Location
United States , Oakland
Salary
Salary:
Not provided
ajinomotofoods.com Logo
Ajinomoto Foods North America, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prefer High School Diploma/GED
  • Be able to work in a fast-paced environment
  • Reliable and self-driven
  • Experience in a food manufacturing plant is preferred
  • Good communication skills
Job Responsibility
Job Responsibility
  • Generally provides and maintains the plant and other areas in a clean and sanitary condition
  • General clean up of assigned lines
  • May include but is not limited to, general and specific cleaning, inspecting, and sanitizing of facility
  • Washing and sanitizing equipment
  • Responsible for proper inventory of needed cleaning supplies and equipment
  • Must report the need of these supplies and equipment to the proper personnel
  • Other related duties may be assigned
  • Weighing and disposing of food waste and trash
  • Demonstrate consistent respectful communication with all team members
  • Communicate any production issues to team members, demonstrating understanding of Good Manufacturing Practices (GMP) and Good Sanitation Practices (GSP)
  • Fulltime
Read More
Arrow Right
New

Pharmacy Dispenser

As a Dispenser working within the Boots Central Support Pharmacy in Nottingham, ...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
13.92 GBP / Hour
boots.com Logo
Boots
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed the UK dispenser qualification (NVQ2 or equivalent)
  • Able to dispense prescriptions with confidence and accuracy
  • Current and valid UK right to work
  • Resilience in a fast-paced environment
Job Responsibility
Job Responsibility
  • Using the Boots online platform to manage patients’ prescription orders
  • Delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and preparation of orders for dispatch
  • Complying with legal and professional requirements and accepted guidance on professional practice in Boots
  • Delivering efficient dispensary operations and ensuring dispensing losses are minimised
  • Undertake any other reasonable functions within the framework of the Dispenser role as directed by our team of Pharmacists and the Assistan Operations Manager
  • Other tasks done daily/weekly include stock replenishment dtae checking and exception counts
  • We also operate a clean as you go practice within the BCSP
What we offer
What we offer
  • Maternity / Paternity / Adoption leave pay
  • Boots Pension Scheme
  • Competitive holiday allowance
  • Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
  • £100 gift card for colleagues expecting/adopting a baby
  • Access to corporate discounts, including retail, cinema, holidays etc (UK only)
  • Discretionary annual bonus scheme
  • Access to our Employee Assistance Programme
  • Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more
  • Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
  • Fulltime
Read More
Arrow Right