Service Desk Tech I Job at The University of Kansas Health System (Kansas City)

Service Desk Support Tech II

Provides phone, remote, and chat support for a large customer base whose busines...

Location

United States of America , Rochester

Salary:

21.36 - 29.90 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of customer service or other relevant experience required
Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required
Exceptional customer skills, including the ability to diffuse difficult situations required
Strong communication skills required
Excellent problem-solving abilities required

Job Responsibility

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment
Provides a high-level of customer service and exhibits independent thinking
Assists with training of new representatives, documentation, and other projects as assigned
May participate in on-call rotation as needed
Acts as software/beta tester for new implementations and provides customer experience feedback
Performs routine software installations and upgrades using remote software tools
Provides advanced troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve
Provides technical expertise in meeting customer satisfaction and meeting enterprise strategic goals
Uses independent judgment in decision-making when faced with unique customer situations
Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going basis

Fulltime

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime

New

Service Desk Analyst

Location

United States , Bonita Springs

Salary:

55000.00 - 60000.00 USD / Year ▼

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service / communication skills (must be able to explain tech to non-technical users such as truck drivers)
Prior help desk or technical support experience preferred
Open to entry-level candidates or recent college graduates
Critical thinking and troubleshooting mindset

Job Responsibility

Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)
Support ~30–35 calls per day
Troubleshoot and resolve issues across Workstations, Mobile devices, Proprietary software, Printers
Assist with tasks such as Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting
Escalate complex issues to L2 team as needed
Follow structured troubleshooting processes to identify and resolve issues efficiently
Support incoming Incidents and Requests from Phone, Email and Self-Service tickets
Provide top-tier customer support for all users, including Senior and C-Level management
Ask efficient probing questions and use working knowledge of systems to determine root cause
Actively participate in Business Acceptance Testing and User Acceptance Testing

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Tech Desk Manager

The Tech Desk Manager provides strategic leadership and operational oversight fo...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Extensive experience leading technical support or end‑user computing teams across Windows, macOS, Azure AD, and virtual desktop environments
Advanced experience with endpoint management and deployment platforms, including Intune, SCCM, and VMware Horizon
Experience supporting and managing Apple devices within an enterprise environment
Strong experience in endpoint security, compliance, and vulnerability management
Proven people management experience, including coaching, mentoring, and developing technical teams
Strong communication and stakeholder management skills
Experience working with ITSM tools, asset management processes, and service improvement frameworks such as ITIL
Experience managing third‑party suppliers and delivering technical or service‑related projects
Demonstrates a strong customer‑focused mindset

Job Responsibility

Lead all aspects of supplier management for end point devices
Develop and maintain strong relationships with third-party suppliers and partners
Provide guidance to the procurement processes for technical assets and services
Manage budgets, forecasts, and resource planning for technical support services
Oversee the configuration, deployment, and optimisation of endpoint devices
Develop and maintain technology standards and roadmaps
Ensure robust incident, problem, and change management processes
Ensure knowledge articles are being completed and driven to first line support
Oversee endpoint security, compliance, and patching
Maintain accurate asset records and manage the full lifecycle of technical assets

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) increasing to up to 38 days
option to buy or sell up to an additional five days of annual leave

Fulltime

Tech Desk Analyst

The IT Tech Desk Analyst provides front-line, hands-on technical support to coll...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Demonstrated experience in providing front-line IT support within a Tech Desk, Service Desk, or end-user support environment, with responsibility for supporting endpoint devices—including laptops, desktops, peripherals, and mobile devices—covering setup, troubleshooting, and ongoing day-to-day support.
A solid, practical understanding of end‑user technologies, including Windows 10/11, basic macOS support, Microsoft 365, Azure AD, and Active Directory user management.
Demonstrated experience with modern workplace and cloud-based technologies, complemented by a commitment to continuous learning, technical skill development, and adaptability to evolving technologies and working methods.
Understanding of IT Asset Management process.
Working knowledge of device deployment and patching processes, with the ability to follow documented procedures.
Familiarity with IT service management processes, particularly Incident and Service Request handling, and working to agreed SLAs.
An awareness of security best practices for end‑user devices, including password management, patching, and safe handling of equipment.
Strong customer service, communication, and relationship-building skills, with proven user-facing experience and the ability to explain technical issues clearly to non-technical users.
Demonstrates excellent time management skills, remaining calm under pressure while effectively managing, prioritising, and scheduling tasks in a busy support environment, with a proven ability to assess and allocate work based on business risk and priorities.
Demonstrates strong self-motivation and teamwork, complemented by excellent organisational skills, attention to detail, and a dedicated focus on service quality and continuous improvement.

Job Responsibility

Act as the first point of contact for onsite IT support, providing hands‑on assistance to employees with hardware, software incidents, mobile phones and peripheral requests.
Manage and resolve incidents and service requests in line with agreed processes, ensuring tickets are prioritised, accurately recorded, and progressed within agreed timescales.
Take ownership of issues from initial diagnosis through to resolution, escalating to wider IT teams or third‑party suppliers where required.
Manage and support break‑fix hardware replacement activities with third‑party warranty suppliers.
Support the day‑to‑day operation of the end‑user computing environment, including device set up, troubleshooting and routine maintenance. (Including onsite provisioning if required)
Provision, configure, and manage virtual desktop environments to ensure secure, reliable access to end‑user systems and applications.
Provision, configure, and manage mobile phones, ensuring devices are set up securely and issued in line with agreed standards and policies.
Maintain accurate asset and configuration records within the CMDB, ensuring devices are managed securely throughout their lifecycle.
Provide setup, support, and ongoing maintenance of meeting room and collaboration technology, ensuring reliable operation and a positive user experience.
Share knowledge, document fixes, and contribute to continuous service improvement within the Tech Desk team.

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

Malta , Birkirkara

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Desktop Support Tech I

Provides support, through multiple channels with a primary focus on side by side...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree
High School Graduate or GED
Training or experience in Windows operating system and/or Apple ecosystems
Experience in face to face or online customer service/support

Job Responsibility

Assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software
Assisting users over the telephone, through email, online chat and/or at the desk side
Works with third-party vendors to resolve technical problems
Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies
Participates in Hospital technology projects as assigned
Maintains an accurate accounting of time spent on end user issues and on HITS projects
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs)
Demonstrates competence in troubleshooting and resolution of reported issues
Demonstrates competence in documenting trouble ticket resolutions

Fulltime

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Service Desk Tech I

Job Description

Job Responsibility

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