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Service Desk Support Engineer

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Sensient Technologies Corporation

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Location:
United States , Hoffman Estates

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

65000.00 - 80000.00 USD / Year
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Job Description:

We're looking for a front-line Service Desk Support Engineer that is customer service focused, to provide end-user support to a global user base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills. It is vital that this role is carried out in a professional manner. As a Service Desk Support Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates. Through responsive customer focused support, you will contribute to day-to-day operations across the organization. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions.

Job Responsibility:

  • Facilitate clear and consistent communication within the team, with peers, and management
  • Act as a liaison between service desk and other business units and provide status of progress to the customer
  • Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
  • Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities
  • Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
  • Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems

Requirements:

  • Proven experience in a Service Desk or IT support role
  • Working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
  • Experience supporting applications related to manufacturing, and logistics is preferred
  • Ability to work independently as well as collaborate with others
  • High attention to detail, take direction well and follow-through
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities effectively
  • Strong technical background with excellent problem-solving skills
  • English as a primary language, multilingual preferred
  • Associate’s degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team
  • Strong customer service mindset with excellent interpersonal, communication, and organizational skills
  • Willingness and ability to work after hours when needed
  • Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor, providing excellent customer service and ensuring user satisfaction throughout the support process
  • Ability to travel <5% of the time
  • Ability to lift 35 pounds
  • Ability to participate in after-hours and on-call rotations, including occasional holiday shifts

Nice to have:

  • Experience supporting applications related to manufacturing, and logistics
  • Multilingual
What we offer:
  • An excellent salary, benefit offering and development opportunities
  • A thorough and effective training experience during onboarding and beyond
  • Comprehensive and competitive benefits program to support the holistic well-being of our employees and their families

Additional Information:

Job Posted:
February 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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