CrawlJobs Logo
Sensient Technologies Corporation Logo Sensient Technologies Corporation · IT - Administration

Service Desk Support Engineer

United States, Hoffman Estates 65000.00 - 80000.00 USD / Year · Job Posted February 02, 2026
Apply Position
Job Link Share

Job Description

We're looking for a front-line Service Desk Support Engineer that is customer service focused, to provide end-user support to a global user base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills. It is vital that this role is carried out in a professional manner. As a Service Desk Support Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates. Through responsive customer focused support, you will contribute to day-to-day operations across the organization. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions.

Job Responsibility

  • Facilitate clear and consistent communication within the team, with peers, and management
  • Act as a liaison between service desk and other business units and provide status of progress to the customer
  • Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
  • Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities
  • Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
  • Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems

Requirements

  • Proven experience in a Service Desk or IT support role
  • Working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
  • Experience supporting applications related to manufacturing, and logistics is preferred
  • Ability to work independently as well as collaborate with others
  • High attention to detail, take direction well and follow-through
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities effectively
  • Strong technical background with excellent problem-solving skills
  • English as a primary language, multilingual preferred
  • Associate’s degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team
  • Strong customer service mindset with excellent interpersonal, communication, and organizational skills
  • Willingness and ability to work after hours when needed
  • Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor, providing excellent customer service and ensuring user satisfaction throughout the support process
  • Ability to travel <5% of the time
  • Ability to lift 35 pounds
  • Ability to participate in after-hours and on-call rotations, including occasional holiday shifts

Nice to have

  • Experience supporting applications related to manufacturing, and logistics
  • Multilingual

What we offer

  • An excellent salary, benefit offering and development opportunities
  • A thorough and effective training experience during onboarding and beyond
  • Comprehensive and competitive benefits program to support the holistic well-being of our employees and their families
Sensient Technologies Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Desk Support Engineer

8 matching positions

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
  • Excellent communication skills (written & verbal)
  • Sound knowledge of ITIL framework and practices
  • Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, incidents, and events on the tickets
  • Log details of all incidents
  • Alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
  • Excellent communication skills (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to the appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from the start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.
Job Responsibility
Job Responsibility
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that the problems highlighted are followed up on
  • Maintain procedures that are compliant with ITIL, the company’s quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Handling checks and reports that should be sent to clients
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the incident management documentation process is being performed at a high level of quality
  • Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow
What we offer
What we offer
  • Inclusive and respectful work environment
  • Open to people with disabilities.
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total Experience Expected: 1-2 years
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
  • Excellent communication skills in French and English (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Monitor issues from start till resolution
  • Escalate unresolved problems to higher level of support
  • Ability to work under pressure and manage tight deadlines
  • Experience in handling international (European & US, and Asia Pacific Geographics) clients
Job Responsibility
Job Responsibility
  • Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
  • Assist users with hardware, application, and software problems via phone, self-service, email, and chat
  • Categorize and record reported queries and provide solutions
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL and company's quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for resolution
  • Tracking and documenting any changes made to the KB article and creating KB articles
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Cloud Engineer (L1 Support)

The Service Desk Cloud Engineer will provide Level 1 support for managed cloud e...
Location
Location
United States , Des Moines
Salary
Salary:
Not provided
ewaycorp.com Logo
eWay Corp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0 to 3 years of experience in technical support, help desk, or cloud operations
  • Basic understanding of AWS or Microsoft Azure services
  • Familiarity with Linux and Windows operating systems
  • Understanding of networking fundamentals including DNS, TCP/IP, VPN, and firewalls
  • Familiarity with web hosting concepts and web applications
  • Strong troubleshooting and communication skills
  • Ability to work in a fast-paced managed services environment
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Ability to work evening shift hours from 4:00 PM ET to 12:00 AM ET on weekdays
  • Availability for occasional after-hours or weekend support during critical incidents or maintenance activities
Job Responsibility
Job Responsibility
  • Monitor and respond to support tickets, alerts, and client requests
  • Provide first-level troubleshooting for applications, websites, infrastructure, and cloud environments
  • Track incidents and service requests through the ticketing system
  • Escalate complex issues to senior cloud engineers or application teams
  • Maintain proper documentation of issues, resolutions, and troubleshooting steps
  • Follow SLA response and resolution timelines
  • Monitor AWS cloud infrastructure environments
  • Assist with basic server administration tasks on Linux and Windows systems
  • Support website hosting environments including Apache, NGINX, IIS, and CDN configurations
  • Perform routine checks on backups, SSL certificates, disk usage, and server health
What we offer
What we offer
  • Hands-on experience with AWS and Azure cloud environments
  • Exposure to enterprise hosting and managed infrastructure operations
  • Opportunity to work with higher education and public sector clients
  • Mentorship from senior cloud architects and DevOps engineers
  • Career growth path into Cloud Engineering, DevOps, Security, or Infrastructure Operations
  • Fulltime
Read More
Arrow Right

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...
Location
Location
United Kingdom , Altrincham
Salary
Salary:
24231.00 GBP / Year
nobleliveincare.com Logo
Noble Live-In Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for IT and developing an IT support related career
  • Ability to absorb and retain information quickly
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Approaching the customer with a positive attitude at all times
  • Being friendly and helpful even during stressful events
Job Responsibility
Job Responsibility
  • Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
  • Providing updates on existing IT tickets to end users when requested
  • Chasing approvals and process on open requests
  • Escalating unresolved or breached SLA issues to senior team members when necessary
  • Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
  • IT administration tasks on core operational business systems
  • Act as an overflow for support phone calls when lines are exceptionally busy
  • Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
  • Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
  • Basic software installation’s
What we offer
What we offer
  • 25 days Holiday plus bank holidays
  • Your birthday off
  • Occupational Maternity Pay & Adoption Pay
  • Occupational Paternity Pay
  • Death in Service Payment
  • Occupational Sick Pay
  • Fulltime
Read More
Arrow Right

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...
Location
Location
United Kingdom , Altrincham
Salary
Salary:
24231.00 GBP / Year
guardianhomecare.co.uk Logo
Guardian Homecare Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for IT and developing an IT support related career
  • Ability to absorb and retain information quickly
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Approaching the customer with a positive attitude at all times
  • Being friendly and helpful even during stressful events
Job Responsibility
Job Responsibility
  • Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
  • Providing updates on existing IT tickets to end users when requested
  • Chasing approvals and process on open requests
  • Escalating unresolved or breached SLA issues to senior team members when necessary
  • Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
  • IT administration tasks on core operational business systems
  • Act as an overflow for support phone calls when lines are exceptionally busy
  • Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
  • Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
  • Basic software installation’s
What we offer
What we offer
  • 25 days Holiday plus bank holidays
  • Your birthday off
  • Occupational Maternity Pay & Adoption Pay
  • Occupational Paternity Pay
  • Death in Service Payment
  • Occupational Sick Pay
  • Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses
  • Fulltime
Read More
Arrow Right

IT Service Desk Engineer

An exciting opportunity has opened for an experienced IT Service Desk Engineer t...
Location
Location
United Kingdom , Lincoln
Salary
Salary:
Not provided
wilkinchapmanrollits.co.uk Logo
Wilkin Chapman Solicitor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of experience in a service desk or IT support role
  • Strong troubleshooting and problem-solving skills
  • Ability to manage multiple tasks efficiently while maintaining a high level of customer service
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly
  • Experience working within service level agreements (SLAs) and escalation procedures
  • Ability to adapt to evolving technologies and contribute to process improvements
  • Windows Server 2019, and wider O/S environments
  • Windows 11 (build, configuration, deployment & support)
  • Active Directory, on-premise and Azure
  • LAN & WAN support
Job Responsibility
Job Responsibility
  • Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions
  • Take ownership of technical issues, managing them methodically and ensuring a logical resolution
  • Accurately log and categorise incidents and faults, prioritising them in line with team procedures
  • Conduct thorough diagnostics with end users to enable first-contact fault resolution
  • Deliver desktop and server-based support when immediate resolution is not possible
  • Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary
  • Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress
  • Perform administrative support tasks to meet operational objectives, including setting up accounts and workstations for new team members, managing IT assets and equipment assignments, overseeing IT equipment moves, reviewing reports and event logs, and documenting procedures
  • Diagnose and resolve issues to user satisfaction, either remotely or in person
  • Continuously develop technical knowledge and skills to support first-time fault resolution
What we offer
What we offer
  • Competitive holiday entitlement
  • Self-invested personal pension
  • Health and wellbeing initiatives
  • Life assurance
  • Cycle to work scheme
  • Agile working opportunities
  • Discounted legal fees
  • Referral incentives
  • Car parking
  • Fulltime
Read More
Arrow Right

It Service Desk Engineer

We are looking for a proactive and customer-focused IT Service Desk Engineer to ...
Location
Location
Netherlands , Rotterdam
Salary
Salary:
Not provided
hunterdouglas.com Logo
Hunter Douglas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years’ experience in an IT service desk or support role
  • Strong knowledge of: Windows 10/11
  • Active Directory
  • Microsoft 365
  • Familiarity with ITSM tools (ideally Jira Service Management)
  • Understanding of ITIL principles
  • Excellent troubleshooting and customer service skills
  • Ability to prioritise tasks and perform under pressure
Job Responsibility
Job Responsibility
  • Provide 1st and 2nd line support across hardware, software, and network issues
  • Log, troubleshoot, and resolve tickets using Jira Service Management (JSM)
  • Ensure timely resolution in line with agreed SLAs
  • Manage joiners, movers, and leavers (JML processes)
  • Ensure compliance with security policies and SOX requirements
  • Provision, configure, and maintain laptops, desktops, and mobile devices
  • Support patching, vulnerability management, and compliance activities
  • Troubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications
  • Maintain and enhance knowledge base articles
  • Identify opportunities for automation and process optimisation
What we offer
What we offer
  • Work in a dynamic, international environment across EMEA
  • Be part of a team driving service excellence and continuous improvement
  • Opportunity to grow your career within a structured ITIL-based organisation
  • Exposure to modern enterprise tools and technologies
  • Fulltime
Read More
Arrow Right