Service Desk Sr Associate Job at NTT DATA (Bangalore)

Helpdesk Associate - troubleshooting

Provide L1.5 technical guidance in activities associated with identification, pr...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job Responsibility

Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Fulltime

Sr Field Services Technician

The Field Services Technician II is responsible for providing work direction to ...

Location

United States , Palo Alto

Salary:

43.77 - 56.90 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Five (5) years of related work experience
experience in a healthcare IT environment preferable
Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365
Experience troubleshooting, repairing and supporting the following (or similar): Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN)
HP, Dell, Tangent, and Apple desktop/laptop hardware systems
OEM certification or at least 3 years of documented service required on at least 2 hardware systems required
Apple (iPad) and other common tablet computing devices
Printers, monitors, external hard-drives, network interface cards, etc.
Cisco routers (e.g., 36XX, 76XX, ASR 1XXX)
Cisco switches (e.g., Catalyst, Nexus)

Job Responsibility

Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required
Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field
Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues
Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams
Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner
Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software
Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations
Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions
Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips
Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required

Fulltime

Reconciliation And Proofing Sr Manager

The Rec & Proofing Sr. Mgr. accomplishes results through the management of profe...

Location

United States , Getzville

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience
Subject Matter Expert in multiple or specific skill sets, business areas or products
Effective People management, leadership and development skills
Stakeholder management
Project management
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Responsible for supporting the management of Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
Responsible for providing analytic / administrative support to traders
Focused on analytic support including: capital utilization, inventory levels
monitoring of currency exposure
maintaining inventory valuations
supporting trade blotter
booking and affirming trades
processing commission rates
confirming foreign exchange transactions
tax management

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Desktop Support Sr Analyst

We are currently seeking a Desktop Support Sr Analyst to join our team in Patask...

Location

United States , Pataskala

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years desktop/technical support experience

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

IT Network Administrator

Manage day-to-day network operations and support, including all service request ...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
Hands-on experience in Network Security: Routing and Switching (TCP/IP Suite, OSPF, BGP, EIGRP, VLANs, STP)
Firewall protection, IPS/IDS, Filtering, Anti-Virus
VPN IPsec, SSL and Remote access
Experience in Data Center solutions, Cisco Nexus and ACI
Ability to interact with third parties (Suppliers, clients, customers), coordinating and facilitating the work of others
Excellent problem-solving, communication, and leadership skills
The ability to work independently and with teams
A customer-oriented attitude and desire to help others succeed
Personal and professional integrity, which communicates a sense of mission

Job Responsibility

Manage day-to-day network operations and support, including all service request break/fix issues and the assignment of non-routine or unplanned tasks
Installs, configures, maintains, and monitors the rollout and Cyber security compliance of switches, routers, Firewalls, any other network appliances, and associated hardware and software
Analyses, diagnoses, and resolves network hardware and software problems or failures to all networking devices in the whole country
Business Application Availability Management
Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses
Analyze and identify all technical problems and provide consultation and training to help all users
Analyze IT network systems and ensure compliance to all IT and Vodafone Group standard practices
Prepare and maintain all records and files in relation to IT assets, network performance and problems
Assist users, communicate all IT policies to users, and ensure user compliance
Develop and facilitate various initiatives to develop user compliance activities

Fulltime

Sr Field Services Technician

The Field Services Technician II is responsible for providing work direction to ...

Location

United States , PALO ALTO

Salary:

43.77 - 56.90 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365
Five (5) years of related work experience
experience in a healthcare IT environment preferable
Experience troubleshooting, repairing and supporting the following (or similar): Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN)
HP, Dell, Tangent, and Apple desktop/laptop hardware systems
OEM certification or at least 3 years of documented service required on at least 2 hardware systems required
Apple (iPad) and other common tablet computing devices
Printers, monitors, external hard-drives, network interface cards, etc.
Cisco routers (e.g., 36XX, 76XX, ASR 1XXX)
Cisco switches (e.g., Catalyst, Nexus)

Job Responsibility

Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required
Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field
Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues
Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams
Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner
Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software
Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations
Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions
Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips
Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL will provide L1 technical guidance and supp...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 3 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Sr Analyst, Events Coordinator

We are seeking an organized, detail-oriented Event Coordinator to support the ex...

Location

United States , New York

Salary:

60000.00 - 80000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

1–3 years of experience in event coordination, marketing, hospitality, or related roles
Strong organizational skills with attention to detail
Ability to manage multiple tasks and deadlines simultaneously
Clear written and verbal communication skills
Willingness to travel and support extended hours during event weeks

Job Responsibility

Assist with the execution of external events including: Industry and third-party conferences
Client hospitality experiences
Firm-hosted and owned conferences
Support event timelines, task trackers, and run-of-show documents
Provide on-site support during events, including setup, registration, vendor coordination, and breakdown
Assist with coordinating vendor contracts, including venues, AV, catering, transportation, and swag providers
Track contracts, invoices, and key deliverables in partnership with the Senior Associate
Communicate logistics and timelines to vendors to ensure smooth execution
Support attendee registration and communications using platforms such as Hubspot, Cvent, OpenExchange, or similar tools
Assist with attendee lists, confirmations, badging, and post-event data cleanup

What we offer

competitive compensation packages
company equity
401k matching
gender neutral parental leave
full medical, dental and vision insurance
lunch stipends
fully stocked kitchens
happy hours
a great location
and amazing views

Fulltime

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