Service Desk Specialist Job at Comarch S.A. (Munchen)

Service Desk Specialist

Robert Half is seeking a highly motivated and driven Service Desk Specialist tha...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ Years of Exp. in Escalated Service Desk
White-Glove/VP/Exec Support
M365, SaaS, AD
Windows/Mac OS Exp. (Blended Userbase)
iOS/Android
ITSM (ServiceNow)
JAMF / MDM + Endpoint Tools
L3 Ticketing
Audio/Visual, VC
MFA

Job Responsibility

Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
Troubleshoot and support Windows and macOS systems in a mixed-device environment
Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service requests

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Desk Specialist

We are looking for a Service Desk Specialist to strengthen our global IT Service...

Location

India , Chennai

Salary:

Not provided

Exasol

Expiration Date

Until further notice

Requirements

8+ years of experience in enterprise IT support (Service Desk or comparable role)
Strong troubleshooting expertise in: Windows operating systems
Enterprise client hardware environments
Basic networking concepts (DNS, DHCP, VPN, TCP/IP fundamentals)
Solid working knowledge and troubleshooting capability in: macOS
Linux
Mandatory experience with: Microsoft Intune (endpoint management and device compliance)
Ticketing systems (e.g. Jira, ServiceNow, or similar)
Identity & Access Management (Azure AD / Entra ID, Active Directory, SSO concepts)
IT asset and license management

Job Responsibility

Provide advanced 1st Level IT support to internal users across multiple global locations, with primary on-site and operational focus on the Chennai office
Act as Single Point of Contact (in rotation) for all incoming IT requests and incidents
Independently analyze and resolve complex technical issues across endpoints, operating systems, and client infrastructure
Manage and process incidents, service requests, and standard changes in accordance with ITIL practices
Take ownership of escalated or business-critical tickets within the Service Desk scope
Provide hands-on IT support and coordination for the Chennai hub
Perform technical onboarding and offboarding (account provisioning, access management, workstation setup)
Install, configure, and maintain laptops, smartphones, monitors, and accessories
Maintain accurate asset documentation in the configuration management database (CMDB)
Support and continuously improve endpoint management processes (Windows, macOS, MDM solutions – especially Microsoft Intune)

What we offer

Competitive compensation
A structured onboarding program and hands-on mentorship
Opportunities to develop technical expertise in modern IT infrastructure and automation
Exposure to a global technology environment
The opportunity to grow within a fast-paced and collaborative international team

Fulltime

Service Desk Specialist

We’re looking for a Service Desk Specialist with C1 English to deliver high-qual...

Location

Spain

Salary:

20000.00 EUR / Year

SCI - Serviclients

Expiration Date

Until further notice

Requirements

English proficiency level of C1
1 – 2 years of experience in the role
Managing IT assets: utilizing CMDB tools efficiently
Experience managing ITSM tools, preferably ServiceNow
Ticket analysis to determine if it’s necessary to recategorize it
Prioritization of incidents according to the requirements indicated in the Service Levels
Incident diagnosis and resolution
Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk
Coordination with the rest of service towers for collaboration on defining the incidents solution
Active Directory knowledge

Job Responsibility

deliver high-quality IT support in a dynamic, global setting

Fulltime

Service Desk Specialist

Do you stay on top of things even in challenging situations? We are looking for ...

Location

Germany , Munchen

Salary:

Not provided

Comarch S.A.

Expiration Date

Until further notice

Requirements

Completed university degree in Computer Science or a comparable field of study
At least 2 years of professional experience in IT Service Desk with a focus on user support
Linux administration using various distributions, such as Debian GNU/Linux
Management of Apple devices (Device Management)
Windows helpdesk and hardware maintenance
Experience with Jira Service Desk
Basic knowledge of networking and network troubleshooting
Hands-on mentality
Analytical and solution-oriented thinking
Strong teamwork and communication skills

Job Responsibility

Serve as the primary contact for service requests and incidents related to user and operating systems (Front Desk)
Create, maintain, categorize, and distribute tickets
communicate with users via the ticketing system, phone, and in-person
Provide consultation, support, and troubleshooting for technical issues and user inquiries
Coordinate with external hardware and software vendors, and monitor maintenance activities
Install and configure operating systems and software (Microsoft, macOS, GNU/Linux)
Prepare and provide technical support for meetings, conferences, and special ESO events, including video, audio, and presentation transmission
Administer user accounts and access rights
Create and maintain technical documentation
Develop and maintain scripts and automated processes

What we offer

Flexible working hours
Hybrid working model
30 vacation days in Germany
Special leave
Attractive employee discounts in various stores on site or online
Modern workplace with high-performance IT hardware - no open-plan office

Fulltime

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

IT/OT Service Desk Specialist

We are looking for a skilled IT/OT Service Desk Specialist to join our team in N...

Location

United States , North Charleston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
Proven track record in IT support or system administration roles
Strong knowledge of operating systems, including Windows and Linux, as well as hardware and software applications
Proficiency with Active Directory for account and access management
Hands-on experience with Microsoft Windows 10 and basic troubleshooting techniques
Familiarity with service desk ticketing systems for issue tracking and resolution
Excellent communication and customer service skills to address user needs effectively

Job Responsibility

Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary
Monitor system performance to ensure reliability, security, and optimal functionality
Assist end users with system access, hardware setup, application usage, and configurations
Document incidents, solutions, and knowledge base articles to promote ongoing improvement
Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades
Perform account management tasks, such as resetting passwords and resolving access issues
Provide remote support for users both on-site and in off-site locations
Deliver basic training to users on IT tools and technologies to enhance their efficiency
Collaborate with internal IT teams and external vendors to address and resolve technical issues
Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Sr Service Desk specialist

We are looking for an experienced and dedicated Sr Service Desk specialist to jo...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a service desk or help desk role
Exceptional communication skills, with the ability to interact effectively with executives and end users
Strong customer service skills and a commitment to delivering a positive user experience
Proficiency in utilizing remote access tools to provide technical support
Excellent documentation skills to ensure accuracy and completeness of records
Familiarity with troubleshooting hardware, software, and connectivity issues
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Detail-oriented demeanor suitable for a suit-and-tie work environment

Job Responsibility

Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly
Maintain clear and attentive communication while assisting executives and other users with technical challenges
Document all support activities thoroughly to ensure accurate tracking and resolution
Collaborate with team members to identify and implement solutions for recurring technical issues
Provide guidance and training to users on system functionalities and best practices
Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution
Stay updated on current technologies to better support end users and improve service delivery
Adhere to organizational policies and procedures while maintaining a high level of integrity
Utilize remote access tools effectively to troubleshoot and resolve issues
Support system changes or upgrades as needed, ensuring minimal disruption to operations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Tier 1 Service Desk Specialist

Makpar has an exciting opportunity for a Tier 1 Service Desk Specialist to join ...

Location

United States

Salary:

19.00 - 21.00 USD / Hour

Makpar

Expiration Date

Until further notice

Requirements

6months - 1 year of experience using ServiceNow ticketing system (preferred)
Proficiency using MS Office suite – namely Office365, MS Word, and MS Excel
MS Windows 10 systems e.g Dell and Microsoft laptop and tablet hardware knowledge
iPhone configuration and troubleshooting
Superb oral, written, and communication skills essential
Associate degree (preferred) in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field
A+ certification highly preferred, plus a ITILv3 and/or ITILv4 certificate
Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.

Job Responsibility

Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM
Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic hardware and application troubleshooting, email system usage, and other non-hands-on activities
Reset account passwords, security tokens, PINs, and other administrative account management support activities as needed
Manage incidents, Problems, and Service Requests. Use ServiceNow for creating and handling tickets for Incidents and Requests
Escalate tickets based on expertise and appropriate group membership- answer customer telephone calls
Ensure that all Incidents are promptly and accurately documented in ITSM. Track Incident from the first report to remediation
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved
Update and ensure that all tickets are updated in a manner that meets the applicable SLAs
Monitor status of all open tickets and escalate as required and coordinate resolution with other internal and external teams, as appropriate

What we offer

Great benefits package
Excellent training and career development opportunities
Flexible work schedules
Generous compensation package

Fulltime

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