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Robert Half Logo Robert Half · IT - Software Development

Service Desk Specialist

United States, Los Angeles · Job Posted May 03, 2026
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Job Description

Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite.

Job Responsibility

  • Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
  • Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
  • Troubleshoot and support Windows and macOS systems in a mixed-device environment
  • Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
  • Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
  • Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
  • Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
  • Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service requests

Requirements

  • 5+ Years of Exp. in Escalated Service Desk
  • White-Glove/VP/Exec Support
  • M365, SaaS, AD
  • Windows/Mac OS Exp. (Blended Userbase)
  • iOS/Android
  • ITSM (ServiceNow)
  • JAMF / MDM + Endpoint Tools
  • L3 Ticketing
  • Audio/Visual, VC
  • MFA

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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