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Parking Network B.V. Logo Parking Network B.V. · IT - Administration

Service Desk Specialist

United States, Vernon Hills Employment contract 52000.00 - 67000.00 USD / Year · Job Posted May 26, 2026
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Job Description

Flash is looking to hire a Parkonect L1 Service Desk Specialist. This role is essential for handling complex issues, serving as a critical escalation point for urgent matters. This role requires thorough information gathering based on the urgency and priority of each case before escalation to senior resources. The Parkonect L1 Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems. This person is customer-service-oriented, with a strong sense of urgency and comfort in a fast-paced environment.

Job Responsibility

  • Answer customer phone calls & emails, assist customers with a variety of issues, including basic and advanced software and hardware troubleshooting
  • Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in the Flash's ticketing system (Freshdesk)
  • Working Escalations are either assigned directly or from the queue priority
  • Answering questions in Slack, both DM and in channels
  • Backlog/ticket cleanup. Closing old waiting on* tickets, follow up on open dispatches

Requirements

  • Exceptional communication and soft skills
  • Experience with troubleshooting methodologies and quality testing
  • Prior help desk or call center experience required
  • Documentation skills
  • Decision making and time management
  • Experience in Support ticketing software
  • Working knowledge of LAN/WAN networks
  • Ability to work diligently and utilize problem-solving to fix issues and ensure functionality
  • Ability to read, write, speak, and understand the English language in a business environment
  • Comfortable with working autonomously and self-motivating
  • Reliability, Accountability, Responsibility, and a team player
  • At least 2+ years of client facing technical support experience
  • High school diploma or equivalent

What we offer

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and flexible work environment
  • Opportunities for professional growth and development
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